Forum Discussion

VeryRareSensei's avatar
6 years ago
Solved

Apex continues to disconnect in the middle of my game!!!

I can never finish a full game!!! It has been steadily disconnecting me in the middle of every game for about 4 days now, and I know it has nothing to do with my connection because every other game works fine. Please Help!

  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    @VeryRareSensei 

    If you're down to troubleshoot let us know what platform you play on. It's very possible some quick minor tweaks can help correct the connection link to Apex Legends. I've experienced lag for a specific game before while others were fine, but after rebooting the network and console I created a fresh connection link with my network and the EA servers which in turn repaired the hiccups from the last link.

    Let us know of any steps you may have tried too. A perfect example is here how some changes on the router side will fix connectivity issues. We're aware of code:leaf/net like related errors and those are being investigated, but if you're getting disconnected in every game there's something wrong we need to fix.

    It's possible a router could have a firmware update and closed off ports for Apex Legends that need to be re-opened. We have them listed here for reference. 

54 Replies

  • my apex game disconnect when a enmi valkiry uses her special abbility close to me i lose points and get 10min cooldown because of it 

  • I'm having this issue in 2022. I don't understand how EA can continue to be so neglectful about something so easily fixable. Like other players have said on this thread, all other games I'm playing that require internet run flawlessly.

    FIX IT. INSTEAD OF CONDESCENDING AND GASLIGHTING TO YOUR CUSTOMERS. "OH, it's your internet!" No, it's not. It's y'all. Get your crap together EA. smh

  • farmpapa's avatar
    farmpapa
    3 years ago

    I'm a computer engineer and I can with absolute certainty there is no issue on my end. Here is my experience with Apex for the past three months (since I started playing):

    - 95% of the time I get a "your profile is not permitted to play online". I just select a different server and try again in about 30 seconds. I for some reason am not allowed to connect to the top 20 servers that I have the best connection to

    - Sometimes my ping is around 60, but I'd say 75% of the time it is 90-120ms

    - The past week I am getting disconnected about every 2-3 minutes from Apex, it is completely unplayable 

    I dunno what to say. I think the first issue is matchmaking. I can see that Apex is making connections to different IPs each game. They have multiple vlans at each datacenter, but I do rotate through them. I notice that the easier games have always been with higher latency. Based on the thousands of people on Reddit talking about it, I think the matchmaking system connects you to datacenters based on your skill level and how well you have been playing lately. Sounds weird, but I capture the packets from every game I play and when I am on a roll, I my latency keeps getting lower until I am getting beamed instantly. I lose a few, and I see the new datacenter connections, my ping increases, and my opponents suck. 

    I have just over 30 days of logging. I have two friends in which I enabled logging for them but they have only been doing so for less than a week so I will not draw any conclusions. With that said, the exact same trend happens with them as well.

    I believe Apex purposely tries to keep you from ranking up. They want you winning just enough to keep coming back and purchasing all those items. I mean, at this point, it is absolutely clear.

  • i get disconnected every single game to windows with no error whatsoever, tried veryfing files on steam unninstalled anticheat installed it back, set my whole pc to default not oc from dos, installed every single version of nvidia drivers so it's not that, im out of ideas as to why it keeps disconnecting me every game with no error