Forum Discussion

7 years ago

Solved

Apex crash

My apex keeps crashing for no reason. It just started to happen today. Didn't have any problems when the season 3 started.

crash:
{
nvwgf2umx: 000000000019665A
EXCEPTION_ACCESS_VIOLATION(read): FFFFFFFFFFFFFFFF
}
cpu: "AMD Ryzen 5 1600 Six-Core Processor "
ram: 16 // GB
callstack:
{
KERNELBASE: 00000000000FF67A
ntdll: 00000000000A4AF2
ntdll: 000000000008C6D6
ntdll: 00000000000A11FF
ntdll: 000000000006A289
ntdll: 000000000009FE6E
nvwgf2umx: 000000000019665A
nvwgf2umx: 000000000029171F
nvwgf2umx: 0000000000291749
d3d11: 000000000011AF95
d3d11: 000000000011B058
R5Apex: 00000000004059A5
R5Apex: 0000000000405AC8
R5Apex: 00000000003DC87A
R5Apex: 0000000000269712
R5Apex: 00000000003DD36F
R5Apex: 00000000004603ED
KERNEL32: 0000000000017BD4
ntdll: 000000000006CED1
}
registers:
{
rax = 0x49185B8949DC8B4C
rbx = 0x0000028FD83ACDF8
rcx = 0x0000028FE4152F80
rdx = 0x887B0001
rsp = 0x000000E92AAEF5D8
rbp = 0
rsi = 0x887B0001
rdi = 0x0000028FE4BA1F28
r8 = 5
r9 = 0x0000028FE36E170E
r10 = 0x030D1658
r11 = 0x0000028FD84E41B0
r12 = 0
r13 = 0
r14 = 0
r15 = 0
rip = 0x0000028FE35E665A
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [2.9986, 0, 0, 0], [0x403FE910, 0x00000000, 0x00000000, 0x00000000] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1570143920

EA_Barry
7 years ago
@KingCrong

First, try just updating or reinstalling your video drivers. If the issue continues then try a more complete driver uninstall/reinstall...

https://answers.ea.com/t5/Technical-Issues/Apex-crashed-in-nvwgf2umx/m-p/7999932#M45612

Thanks.

5 Replies

EA_Barry
Community Manager
7 years ago
@KingCrong

First, try just updating or reinstalling your video drivers. If the issue continues then try a more complete driver uninstall/reinstall...

https://answers.ea.com/t5/Technical-Issues/Apex-crashed-in-nvwgf2umx/m-p/7999932#M45612

Thanks.
LFT_Worhu
7 years ago
I have that crash everytime i play Apex Legends.
I have tried to reset my pc and my windows, install previous nvidia drivers (with DDU), playing with low graphic.
apex_crash.txt2 KB
NervousAndPotat
7 years ago
@LFT_Worhu Some third-party programs like MSI Afterburner, may cause crashes.
wheresKen
6 years ago
when i first start playing every day it would crash giving me this. im not really sure why it is also reading that i have an intel core i5 when i am actually running on a AMD Ryzen 7 3800X 8-core processor 3.9 Ghz. I also have ROG STRIX 2070 super for my GPU. If anyone can help me out that would be great. i also sometimes get the DXGI_ERROR_DEVICE_REMOVED crash even if all my drivers are all up to date.
crash:
{
R5Apex: 00000000002FDE9F
EXCEPTION_ACCESS_VIOLATION(read): FFFFFFFFFFFFFFFF
}
cpu: "Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz"
ram: 8 // GB
callstack:
{
KERNELBASE: 00000000000EBDC0
ntdll: 00000000000A3167
ntdll: 000000000008B5E6
ntdll: 000000000009F7DD
ntdll: 000000000000D856
ntdll: 000000000009E70E
R5Apex: 00000000002FDE9F
R5Apex: 00000000002FDABF
R5Apex: 00000000004C374D
R5Apex: 00000000004C3136
R5Apex: 00000000004C3527
R5Apex: 00000000004C1D47
R5Apex: 00000000004C3AE2
KERNEL32: 0000000000014034
ntdll: 0000000000073691
}
registers:
{
rax = 0
rbx = 0
rcx = 0x5C6E776170736572
rdx = 0x000000FF1C3B77A0
rsp = 0x000000FF1C3B76F0
rbp = 0
rsi = 0x00007FF7A17DDA40
rdi = 0x0000027F00014400
r8 = 1
r9 = 1174 // 0x00000496
r10 = 2047 // 0x000007FF
r11 = 0x00007FF7C82DB400
r12 = 0
r13 = 0x00007FF7AC857BA0
r14 = 0
r15 = 0x000000FF1C3B77A0
rip = 0x00007FF7A17DDE9F
xmm0 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1557879477
please help
wheresKen
6 years ago
Also. I repair my game after and restart my computer every time this happens but it comes back