Forum Discussion

6 years ago

Apex crashes after changing CPU and GPU. Unable to fix.

I had this issue atleast 3 times in the past and I was unable to fix it myself, game updates got rid of crashes but now they're back. PC Spec: i7 10700K, 2080 Super, 16GB RAM, Z490 Tomahawk, game on...

DxDiag.txt98 KB

EA_Barry

Community Manager

6 years ago

@RNM64506297

Make sure you fully uninstalled your previous video drivers, especially if the previous GPU was an AMD rather than NVIDIA.

If you are getting your audio via HDMI, check if disabling the Realtek audio has an effect.

Thanks.

RNM64506297
6 years ago
@EA_Barry Game crashed on freshly installed windows. I can try turning off HDMI sound once I get home but I think I already installed drivers without nvidia sound driver
- EA_Barry
  Community Manager
  6 years ago
  @RNM64506297
  
  Please do use HDMI audio and disable the Realtek.
  
  Reinstall the video drivers with the audio component if required.
  
  Thanks.
  - RNM64506297
    6 years ago
    @EA_BarryOkay, I didn't tried that yet. I have realtek drivers installed currently