Apex crashes on startup after last update
Hello, I am using the Xbox Series X. When pressing A to continue after splash screen, Apex crashes, closes and then boots me back to main xbox home screen. This only started to happen on update 3...
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Game is installed on internal HD. I did have some devices plugged in; battery charger for controller and usb charging cord for head phones. I've unplugged both and I am still getting the same result. No Apex. It is sooo weird, sometimes it boots be at loading screen before pressing A, other times it boots me just after pressing A, sometimes it loads up I can see my character and then seconds later is boots me and lastly sometimes I get the white spinning circle that says "waiting for precache".
EA_Aljo
Community Manager
Community ManagerDo you have an external drive you can try? Also, does there happen to be an update downloading? This thread on Reddit has others with this issue and most all of them had an update downloading/installing. Pausing that update resolved the issue. There also is one person that had the location of their game change drives for some strange reason.
Everything is loaded on my internal drive. This weekend I tried something.... I dusted off my xbox one and loaded it up with Apex and it worked just fine. So there is something that my Xbox Series X is doing to cause the resetting to main screen. Again this wasn't an issue until the 3/29 update. I even tried using different video settings on the X but it still did not work.
Side note: while play Apex on my old xbox one there were 2 or 3 arena matches that caused a fisheye effect to start. While looking down the gun sights you could not move the gun left or right, extremely difficult to play with. After a few rounds it resolved itself and play was normal. After a few matches I had to reset machine, was totally unable to play that way, and the error has never returned since.
Oops, I only have 1 drive attached and nothing is downloading or updating
- EA_Aljo
Can you try switching to a mobile hotspot to see if that works? This is just as a test and not meant to be permanent.
Hello. I tried running the xbox via wifi, (it was wired before) and unfortunately I had the same result. Apex games still closes and dump you back to main xbox screen.
- EA_Aljo
Can you try a mobile hotspot instead? I'm trying to bypass your normal connection and see if it works on a different one.
Okay I was able to set up a hotspot with my cell phone and got same problem.
- EA_Aljo
Thanks for trying that. Would you mind performing a console reset to see if that helps?
Performed a console reset and the problem still persists. Thinking it might have something to do with Video settings. Once Apex became optimized for X|S is when the problems occurred. I have a Xbox Series X - Video is set to 4k, TV: Vizio M60-C3
- EA_Aljo
Are you using the HDMI cable that your Series X came with?
Did you guys ever figure it out? I’m also having the same problem.
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