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thattboiicris's avatar
thattboiicris
4 years ago

Apex Crashing Internet

  1. Having the same issues but with PS4 pro after a recent update it disconnected me from my wifi and I have to manually connect to wifi again to get it going only happens with apex legends my wifi on my switch and phone stays connected as well as my smart tv 

7 Replies

  • thattboiicris's avatar
    thattboiicris
    4 years ago
    @EA_Illium Connection speed (Download) is at 50 Mbps and Connection speed (Upload) is at 4.5 Mbps, the wifi is not an issue I play Cold war multiplayer with no problem it's only when I play apex and join my PC friends lobby it seems I crash mid game and have to manually test the connection in order to get back in the game
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @thattboiicris What is your NAT showing as when you check network settings?

    Can we try the following to see if anything changes?

    • Connection and Advance Connection Guides 
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • thattboiicris's avatar
    thattboiicris
    4 years ago
    @EA_Illium My NAT is Type 2 and I've tried changing my DNS to Google's but it still does the same I was able to play with my Friends that are on PC just fine without a problem before the recent update
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @thattboiicris Thanks for this information I can pass what it happening on to the team, To check can we try changing your NAT to type one to see if anything changes?

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago
    @thattboiicris To check does your internet equipment comes with a firewall or other features that might be managing your connection?

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