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Avarcir's avatar
4 years ago
Solved

Apex Crashing on Startup

Hello,

The Saviors update launched today and my wife is having a problem when trying to launch Apex. She has been playing on this same system for about a year now with no problem. Ever since the update, Apex will not go 5 seconds into the intro before it completely crashes.

I have tried verifying the game file, performed a clean boot, ran without background programs, made sure it has access through the firewall, updated the GPU drivers and a complete reinstall. None of these methods worked.

She is using Origin.

Thank you in advance for any help.

  • Avarcir's avatar
    Avarcir
    4 years ago

    We ended up uninstalling it from Origin, used CCleaner to wipe her hard drive and clear the $MFT free space. Then we installed it on Steam only and it worked. I'm not 100% sure what fixed it, maybe the Origin update was corrupted some way? This is just what worked for us.

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