Forum Discussion

5 years ago

Solved

Apex Crashing With No Error Code XBOX ONE

So my game starts and i get to the continue screen, after pressing A to continue the game takes a moment load to the home screen but it freezes and returns immediately to the continue screen......

EA_Atic
5 years ago
Hey @AbstractNinj4 Could you try to power cycle the console and see if that helps.

How to power cycle:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 10 seconds.

Important Make sure that you wait at least 10 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

Thanks!

/Atic

EA_Atic

DICE Team

5 years ago

Hey @AbstractNinj4 Could you try to power cycle the console and see if that helps.

How to power cycle:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.
Important Make sure that you wait at least 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button on your console to turn it on.