Forum Discussion

pryorshayes's avatar
2 years ago

APEX Cros-prog @gmail.com and @googlemail.com Xbox

Hi All, 

I started playing Apex on an [edit: email address removed] email on Xbox. At some point in time I used the same [edit: email address removed] on steam. Now - when I log onto steam with either @gmail.com or @goolemail.com I get the same account name and therefore do not know how to separate for cross progression. They have not merged. 

Thanks, 

Andy 

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @pryorshayes,

    When you log into your EA account here, are you seeing both your Xbox and Steam accounts connected to the same EA account?

    Customer Portal (ea.com)

    If you're seeing both platforms connected, then you'll be all set for Cross Progression. You wouldn't want things separated if you're trying to get all your content and progress onto a single account, as we cannot transfer progress or content across different EA accounts.

    Note that Cross Progression is rolling out in waves over time, so if you haven't seen a specific notification in-game telling you that Cross Progression has been activated on your account, no changes have yet been made and you'll just want to keep an eye out for the notification in the coming days or weeks.