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x_ririx21's avatar
x_ririx21
2 years ago
Solved

Apex Cross progression popped up but my account wasnt linked

Hello, Last night I got the pop up for my cross progression on pc and I did not know my psn wasnt linked to my ea for some reason and the cross progression was loading in the items from linked accoun...
cross-progression
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey folks,

    If you had progress on two separate EA accounts, that cannot be merged or transferred to another EA account.

    Cross Progression allows you to access the content on a single EA account with the platforms connected to that EA account, and cannot be used to transfer progress to a different EA account entirely.

    If you've unlinked a platform from one EA account and linked it to another, you will be able to access the content on that newer EA account with any linked platforms, but those will not bring any content from the original EA account.

    If you lost progress due to the unlink and were wanting that to be restored, you'll need to re-link that platform to its original EA account.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @McNuggieeeee,

All accounts will be getting Cross Progression, it's just a matter of whether your content and progress will be merged. 

In the situation you've outlined, it sounds like you have two separate EA accounts with progress, so it wouldn't be possible to combine the progress from these two accounts.

Old EA account: Xbox account, Xbox progress

Current EA account: Steam account, Steam/PC progress

Unlinking the Xbox account above resulted in this situation:

Old EA account: Xbox progress

Current EA account: Steam account, Steam/PC progress, Xbox progress

If you'd like to reverse this and move your Xbox account back to the original, you'd need to get in touch with support as mentioned here: A Quick Guide to Apex Legends Cross Progression - Answer HQ

@huzam96 

The same thing would apply in your situation! 🙂

Linking your PSN account to the same EA account you use for PC will let you use Cross Progression to access that PC content on both PlayStation and PC, but it will not merge any content you had earned on PlayStation since that was unlinked from a different EA account.

bimaagg's avatar
bimaagg
2 years ago

Hi @EA_Mako ,

I am playing Apex both with EA app and Steam.

Yesterday I use Steam, only the first cross progression prompt is shown but the confirmation to link account prompt is not yet shown.

After I checked EA customer portal in "My Account" I see that my account is not linked to Steam. But when I go to in game friends tab, it says that my account is linked with Steam.

So I tried to unlink steam account from in game options, then link it again. But still, no cross progression prompt and in my EA account, my account is till not linked with steam.

So I tried to link my ea account to Steam via customer portal, but it says that

[Quote}

Your accounts can’t be linked because your Steam account [my steam account name] already linked to your EA Account for [my EA account email]. An EA Account can only be linked to one Steam account in its lifetime.

[Unquote]

Until no my accounts has not been merged yet and I have 2 separate progressions in my Steam and EA app. 

What should I do in this situation?

Thank you in advance.

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