Forum Discussion

5 years ago

Apex forces my PC to soft restart

I recently had a PC built and whenever I launch Apex, it makes a sort of whining sound and eventually resets itself, but the computer itself doesn't turn off. My specs are: Windows 10 Asus B550-A ...

EA_Kent

Community Manager

5 years ago

@Patribution

Does it sound like the whining is coming from one of the fans?

/Kent

Patribution
5 years ago
Yeah, the whining only happens when I'm tabbed into the game as well.
- EA_Kent
  Community Manager
  5 years ago
  @Patribution
  
  Got it, thanks!
  
  Have you had the chance to try starting up your PC in a Clean Boot to test and see if that makes any difference? If there's anything else running that could be related to the crashes that might help to get around it.
  
  You can find more details on how to set up a Clean Boot over at the EA Help website. Once you've had the chance to give it a shot please let me know how it goes. Thanks!
  
  /Kent
  - Patribution
    5 years ago
    I tried a clean boot and unfortunately there's no change.