Forum Discussion
@EthikBTWImma just copy and paste my Reddit post here. In case anyone comes across this in the future:
________________________________________________________________________________________
To preface, I just upgraded my PC to a new Processor (and motherboard). I'm on a fresh install of Windows 10 Home, all of my drivers are updated (Chipset, Nvidia, LAN, Newest BIOS) and there is no overclock on either my GPU or CPU.
System Specs: Ryzen 5 5600X Gigabyte Eagle OC 3060ti Asus Strix B550-F 16 GB of 3600 RAM
As the title says, the first game I installed in my computer was Apex. I was excited (literally my favorite game) since I had upgraded my CPU from a 1500X, so I couldn't wait to play. I download, and wait for everything to download via origin. It opens up, I get the opening cut scene, and the menu with the "Mouse click to start". I click, and the computer shuts off, automatically reboots, and kicks me back into Windows like nothing has happened. Not blue screen, no error message.
I have tried the following and without luck: 1. Uninstalled and reinstalled, Origin, Steam, and their respective copy of Apex. 2. Uninstalled and reinstalled all versions of VS C++ Redistributables (specifically, 2010, 2013 and 2015). 3. Repaired the game in Origin. 4. Tested my hardware to make sure none of it was Faulty (Ran Cinebench for a total of 30 minutes, got to play Cyberpunk 2077 for 30 minutes with out an issue, passes 3d Mark Time Spy without issues).
Apparently, I am not the only one to have this as well. It seems like there is an issue with my processor, as the forum posts that I've found such as this EA Forum appear to have the same thing in common. Not sure if it is processor specific, but I think I may have found a potential solutions below, which inconvenient.
Potential temporary fix that may have worked: My desperateness lead me to this solution: I decided to delete all copies of the VS C++ Redistributables that are on my computer, including the ones that Apex uses. Then, I reinstalled them directly by running the files at the very bottom of "C:\Program Files (x86)\Origin". This works and I am able to play Apex with out a problem.
The issue with this solution is that, it is inconvenient. Other programs either automatically update the versions of the Redistributables that Apex uses when starting, or downloads new one when I first install the program. Other programs use other versions, and if I have to delete all other copies of it (2008 or 2012 for example) then I cannot use that program, making my Computer an Apex only PC.
I'm posting this here, hopefully all of you can help me either get this to one of the devs as soon as possible, or just in case someone else runs into this issue and desperately needs to play Apex while we wait for an official fix. I really appreciate it if you took the time to read all of this, It gave me a headache trying to figure out what is wrong with my computer for the past day. I just hope this gets resolved because I would like to play Season 8 with out a problem.
Edit: For my motherboard, I looked up and it turns out there was another newer bios burried in the website. Updated bios and fixed my issue as well. Really weird bug, but it worked. Been laying for a week now and no problems.
- 5 years ago@LeEddy101 Hey man im having this issue aswell i use the same motherboard do u know what update u had to use
- 5 years ago
@kingscameyYo what's up. The latest BIOS that worked for me was 1202. Check it out in this website: https://rog.asus.com/us/motherboards/rog-strix/rog-strix-b550-f-gaming-model/helpdesk_bios
Click on "See All Downloads" button and you will see it there. Id suggest stay away from Beta BIOS as those can sometimes be unreliable. As long as it doesn't say beta you should be good. GL man, Definitly a weird bug that made me rage for about a day straight since this is literally the only game I play extensively.
My board came with 1004, just for some context. If you don't know how to update your BIOS, look up "How to update / flash your UEFI BIOS On ASUS motherboards" and Asus North America updates a guide on how to do it two different ways. I used the download to USB stick method (last one on the video). LMK if you have any other trouble.
Edit: Here is YT Link for the video I followed: https://www.youtube.com/watch?v=scK8AP8ZACc- 5 years ago
I can't thank you enough. I looked everywhere for a solution and tried anything I came across. Updating the BIOS worked. I've had zero issues since. (I have a Ryzen 7 5800x and Asus B-550 Mobo)