Apex freeze/crash after a few seconds after today's update

Hello,

after today's update the game freezes and crashes a few seconds after starting. A few hours before I could play without issues.

I don't even have to do anything and it freezes/crashes just sitting in start screen.

Steam version.

What I tried:

-restarted PC

-verified game files

-disable steam overlay

-removed launch options

-closed MSI Afterburner (because of Rivatuner overlay)

Main PC specs:

CPU Ryzen 7800x3d

GPU RTX 3080ti

32GB RAM

Edit:

Also tried enabling the graphics settings as mentioned in another thread from a few months ago:

Sun Shadow Detail - > High
Sun Shadow Coverage - > High
Spot Shadow Detail - > High
Dynamic Spot Shadows - > Enabled.

And deleting Apex folder in "C:\Users\[Username]\Saved Games\Respawn".

Updated graphics driver too.

Still no difference, still crashes...

EA_Mako
9 months ago
Hey everyone,

This should be resolved, thanks again for the patience.

Please give it another try next time you have a chance to hop back in-game and let us know if you're still seeing an issue.

45 Replies

ItzN0tU
9 months ago
@TheDjent1st the same happens to me.. what an awesome update 👍
doooleyy
9 months ago
Same. Should we reinstall the game ?
EA_Mako
Community Manager
9 months ago
Hey folks,

Sorry to see you've had some trouble with this. We've just pushed a fix that should help correct this on Steam.

Can you try restarting the game and checking again? You should be able to get back in now, though it may help to Verify File Integrity if you're still seeing this.
Cmonchix_utube
9 months ago
Guys u need to close your macro apps like ghub ,razer synapse or something like that.. and restart ur pc and enjoy ur game without macro lol
ItzN0tU
9 months ago
@Cmonchix_utube what macro apps?! XD the only thing is running yes my ghub where I can set up the dpi for my mouse. and some assignment ( use shield cell or something with a button I have..)
ItzN0tU
9 months ago
@EA_Mako Now, Its running, Thanks and wow for the fast update or something!
EA_Mako
Community Manager
9 months ago
This should be resolved, but feel free to check below for some extra context around this situation! Thanks for hanging in there while we got this cleared up!

Edit Aug. 30: We're looking into additional reports that this issue is continuing or reappearing for some, thanks for the additional info folks.
doooleyy
9 months ago
It works fine now. Thanks !
TheDjent1st
9 months ago
@EA_Mako looking good. Thanks for the quick fix!
Sebikillo
9 months ago
Apex Legends is crashing on startup, according to a post I made on reddit, I am not the only one. It is happening during startup. This is on PC, via Steam. I have a 5950x and a 4070. 64 GB of ddr4 memory.
I get a very laggy intro video and it freezes eventually and crashes. Now I am simply getting a white or black screen followed by a crash. There are usually no error codes, but sometimes it gives the following error message : The instruction at 0x00007FF839400001 referenced memory at 0x00007FF839400001. The memory could not be written.
I also occasionally get an easy anti cheat violation message a few minutes after the game crashed.
I have reinstalled the game two times, tried limiting fps to 240, or 100, or 60. I tried fixing anti cheat but the anti cheat setup file refuses to open, it just pops up for a millisecond and disappears. I tried deleting all anti cheat files from my pc and reinstalling apex but no luck. I also tried verifying integrity of game files via steam but once again, no luck. I also deleted all temp files. Nothing is working. I have spent 3 or 4 hours now trying to fix this issue.
Any help would be appreciated.