Forum Discussion

Rising Traveler

1 month ago

Solved

Apex Legends DX12 - DXGI_ERROR_DEVICE_HUNG / 0x887A0006 on RX 6700 XT

I am getting a consistent DX12 crash in Apex Legends with the following error:

Fatal Error - Engine Error [DXGI_ERROR_DEVICE_REMOVED] : 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application.

The crash occurs with:

r5apex_dx12.exe

My GPU is an AMD Radeon RX 6700 XT.

I have already tried the following:

Clean Windows installation
Multiple AMD driver versions, including:
- Current driver
- Driver from approximately 1 month ago
- Driver from approximately 1 year ago
- Driver from approximately 2 years ago
DDU / clean driver installations
Clearing shader caches
Changing TDR settings
Running Apex with completely empty launch options
Removing old Apex files left from a previous Steam installation
Running Apex through the EA App
DX11 is no longer available as an alternative on my installation

The crash still occurs with a completely clean installation and no launch options.

I also checked Windows logs around the exact time of the crash.

There are no corresponding WHEA, DxgKrnl, LiveKernelEvent or Display errors, and Reliability Monitor does not show a hardware error.

Interestingly, at the exact same time as the Apex crash, Windows logs this:

Microsoft-Windows-Kernel-EventTracing Event ID: 2 Session "dc3a3596-71e1-45a3-b2ea-39ad5322fe51" failed to start with the following error: 0xC0000022

0xC0000022 is reported as an access-denied error.

At this point I am trying to determine whether this is:

An Apex Legends DX12 rendering issue
An AMD RX 6000/DX12 driver interaction
An Easy Anti-Cheat / ETW issue
Or an actual GPU stability problem

The fact that the same DXGI_ERROR_DEVICE_HUNG 0x887A0006 occurs across multiple driver generations and after a clean Windows installation makes a normal driver installation issue unlikely.

Has anyone experienced the same 0x887A0006 DXGI_ERROR_DEVICE_HUNG specifically on an RX 6700 XT with the current DX12 version of Apex?

Any information about what the dc3a3596-71e1-45a3-b2ea-39ad5322fe51 Kernel-EventTracing session belongs to would also be very useful.

crashing

quizo0
1 month ago
What worked for me after spending an entire day trying pretty much everything I found online:

+staticprop_color_use_bindless 0 +staticprop_depth_use_bindless 0 +r_drawworld_depth_bindless 0 +rhi.dx12.EnableGPUUploadHeaps 0

This finally fixed the crashes for me. Let me know if it works.

[Post pinned temporarily. Please let us know if these steps help you too. TY. EA_Barry.]

25 Replies

EA_Barry
Community Manager
1 month ago
AnorakFPSx

Can you please try any of the following troubleshooting steps you have not already completed?

Repair/Verify your game based on which client you are launching from

EA App - Repair (Library > Tile Dots > Repair)

Steam - Verify in your library

EA App's Cache (Top Left Menu > Help > App Recovery)

Check for other applications that may be limiting EA App or Game performance

Run the System File Checker tool then Check for Windows and GPU updates

Install or Repair the VC++ files for your game (Origin or EA app)

Restart your device in Clean Boot mode, then just try running the client and game

Let us know your results here please. Thank you. EA_Barry.
Zkait
Rising Novice
1 month ago
I've got the same error on rx 9070 XT. started just after the last update.
What doesn't work :
-clean install for both drivers and the game
-Run the System File Checker tool - Windows Resource Protection did not find any integrity violations.
-Install or Repair the VC++ files
Rjxx17
Seasoned Newcomer
1 month ago
Im also having the same issue
quizo0
Seasoned Newcomer
1 month ago
Hello,
The same thing happened to me today. After today’s update, I started getting the error repeatedly. I spent around 2–3 hours trying different solutions, including reinstalling game and a bunch of other things, but unfortunately, nothing worked.
I’m also using a full AMD build with a RX 9070 XT and a Ryzen 7 9800X3D. I’ve seen multiple people with similar full-AMD setups, especially with the X3D CPUs, reporting the exact same issue.
OrangeRu1es
Rising Newcomer
1 month ago
I’ve got the same issue, freezes and crashes just after I press continue when loading in. 9070XT 9800x3D, 32GB of ram. Reinstalled drivers and game. PC works absolutely fine in all other games
Zkait
Rising Novice
1 month ago
~So i've found a fix on reddit~ :
"Hello everyone, I've just added some arguments in the launch options (EA app and/or steam) and my game hasn't crashed since then:"
+staticprop_color_use_bindless 0 +staticprop_depth_use_bindless 0 +r_drawworld_depth_bindless
LE : game still crashes when connecting to the match
639ao5hmr67q
Newcomer
1 month ago
rx 9070xt cpu ryzen7 7800x3d 32gb ram
im playing with steam i launch apex and when i click continue my computer and discord getting freeze and then game crash with black screen. i cant get into the game at all. i've tried a lot of different solutions but nothing has working and everything is up to date. I was able to play the game yesterday but today i cant play it.
quizo0
Seasoned Newcomer
1 month ago
What worked for me after spending an entire day trying pretty much everything I found online:

+staticprop_color_use_bindless 0 +staticprop_depth_use_bindless 0 +r_drawworld_depth_bindless 0 +rhi.dx12.EnableGPUUploadHeaps 0

This finally fixed the crashes for me. Let me know if it works.

[Post pinned temporarily. Please let us know if these steps help you too. TY. EA_Barry.]
Boitdeleaux
New Novice
1 month ago
Hello,download july driver for fix the crash.
Zkait
Rising Novice
1 month ago
quizo0 That fixed it. Thank