Forum Discussion

PeterPetreIIi's avatar
PeterPetreIIi
Not applicable
4 years ago

Apex freezes Xbox Series X

I’ve been playing Apex on my Xbox One X and just bought a new Xbox Series X. After downloading and starting up Apex on the new console, I Apex makes it to the game lobby but nothing renders and the game freezes. Music keeps playing but I can’t select anything.
The Xbox also freezes and I can’t bring up the slide menu; the sound is made that it opens but it doesn’t, after I hit ‘A’ as it would go to home and the console freezes and eventually crashes to the Home Screen.

Things I’ve tried:

  1. Hard Reset console
  2. Clearing any saved game data
  3. Uninstalling Apex and reinstalling
  4. Resetting the Xbox from scratch and starting as a new Xbox (not from backup of my other Xbox)
  5. Removing account from Xbox and adding account back
  6. Logging into Xbox with a different account

Any ideas of how I can play Apex again? Because as it is now, I can’t even get in a game let alone customize my character. I haven’t tried on my old console yet but I will.

6 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @PeterPetreIIi it sounds like you may be having a system issue, have you tried it on a different console to see if you have the same issue?


    Darko

  • PeterPetreIIi's avatar
    PeterPetreIIi
    Not applicable
    4 years ago

    Just tried it on my old console and it works fine

    BUT there is a version mismatch on the opening splash screen

    old console has v3.0.7.30

    and new console has v3.0.3.47

    and this is after a fresh install of the game twice

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @PeterPetreIIi may be worth speaking with Xbox support to see what they can recommend?

    It sounds like the issue could be related to downloading the update on the console.

    Darko

  • PeterPetreIIi's avatar
    PeterPetreIIi
    Not applicable
    3 years ago

    I think I got a lemon of a Xbox Series X. There were other issues and it all seemed like the graphics card was messed up so I sent the Xbox back. Works fine on my One X

  • I'm having this problem also, it works fine on my old xbox and freezes and crashes on my new one 

    Did you find a fix for this?

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 1 hour ago
41,160 Posts