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Catiecat1995's avatar
Catiecat1995
2 years ago

Apex game keeps crashing on Xbox series X

My game keeps crashing on Xbox.  Hi there, I have an issue where my game keeps crashing on the Xbox series X. The steps I’ve taken to attempt to resolve this are uninstall and reinstall my game,...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@Catiecat1995 

Do you have the game installed on the internal drive or is it on an external one?

Catiecat1995's avatar
Catiecat1995
2 years ago

I have it installed on the internal drive 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Catiecat1995 

    I know this sounds odd, but do you happen to use a custom gamerpic instead of a default one? If so, try switching to a default pic and try again.

    • Catiecat1995's avatar
      Catiecat1995
      2 years ago

      Not odd at all, I do! I’ll try switching it and see if it improves. Also, with this new update I haven’t had any issues so far but I don’t know if there were some updates that would fix something like this. 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @Catiecat1995 

        I'm glad to hear the update may have helped. Let me know if this issue returns. Thanks!

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