Forum Discussion

Catiecat1995

3 years ago

Apex game keeps crashing on Xbox series X

My game keeps crashing on Xbox. Hi there, I have an issue where my game keeps crashing on the Xbox series X. The steps I’ve taken to attempt to resolve this are uninstall and reinstall my game,...

EA_Aljo

Community Manager

3 years ago

@Catiecat1995

Do you have the game installed on the internal drive or is it on an external one?

Catiecat1995

3 years ago

I have it installed on the internal drive

EA_Aljo
Community Manager
3 years ago
@Catiecat1995

I know this sounds odd, but do you happen to use a custom gamerpic instead of a default one? If so, try switching to a default pic and try again.
- Catiecat1995
  3 years ago
  Not odd at all, I do! I’ll try switching it and see if it improves. Also, with this new update I haven’t had any issues so far but I don’t know if there were some updates that would fix something like this.
  - EA_Aljo
    Community Manager
    3 years ago
    @Catiecat1995
    
    I'm glad to hear the update may have helped. Let me know if this issue returns. Thanks!