Retrieved my account but I still can't play

Can you actually lift the ban? I doubt if EA is really working seriously? My appeal only took 4 hours from submission to rejection, and they will only reject it or reply with a robot! It's like an emperor, waiting for players to kneel down and beg them! Only ban green players

Hello kuiizu​,

are you getting an error message, when you try to submit a ticket? What exactly is greyed out when you try to contact an advisor? At which stage of creating a ticket are you getting this issue? 

I did manage to get my ban appealed, it took them 2 days to do so

I don’t get any error message when submitting a ticket. I’m able to fill out the form and I’m taken to the next screen with the support options, but it doesn’t seem like a ticket is actually created. Nothing shows up in the my cases tab, and I don’t receive any confirmation emails about the ticket being made. I also can’t start a chat with an advisor because the chat with us option is greyed out. This happens after I submit the issue description stuff and reach the support options page.

You're so lucky! I appealed ten times, and they all replied to me using robots

any idea how I can fix the linking issue?

kuiizu​,

You can unlink platform accounts from your EA account through the customer portal. If the account was only recently linked, it might say that there's a six-month waiting time to relink the account again - in that case, I would recommend contacting Support again and explaining your situation. They might be able to help you relink the Steam account to your EA account.

If you cannot create a case because the contact option is greyed out, please try a different browser or device to see if it will work then. Let me know if you have further issues with the contact option.