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labellebri835's avatar
labellebri835
5 years ago
Solved

Apex Infinite loading PS4

 On ps4 with Apex Legends, I cannot get past the main screen. It's just constantly trying and failing to load. I've tried everything and am currently reinstalling the game, but do not feel confident...
  • labellebri835's avatar
    labellebri835
    5 years ago

    As of yesterday, deleting and reinstalling the game has work. For now anyway.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @YoungSkywalker93, 


Are you getting a Code:Net error when this happens, or are you seeing a different message? 

/Kent

SlimeTalk97's avatar
SlimeTalk97
5 years ago

Yes it keeps saying that for me it leaves me at the main menu 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @SlimeTalk97 

    Got it, thanks. This is actually an issue we've been tracking for some time. Some accounts are getting stuck with a Code:Net error when attempting to connect. The Apex Legends team has been investigating and working on getting it fixed, but right now I'm afraid I don't have a time frame on when it might be resolved. 

    We've been tracking the issue at this thread. I'd recommend keeping an eye out here for updates: 

    https://answers.ea.com/t5/Bug-Reports/Net-code-error-for-more-than-24-hours/td-p/9978727

    Thanks for bearing with us while this is under investigation. 

    /Kent

    • benarsenalfan08's avatar
      benarsenalfan08
      5 years ago

      Hello, I have been busy (holiday) and decided to play apex when I came back. When I did, the game got ruined by the infinity loop. I loved the game since season 1 and I feel really sad that I can't play my favourite game anymore. My username is benarsenalfan089 and I have been playing lifeline since the beginning. Even with the new update it hasn't been working. Please could u do something for it 

      Thank you for your attention 

      • MyPaperTiger's avatar
        MyPaperTiger
        5 years ago
        @benarsenalfan089

        There's a PS4 user that found a work around to clear the rewards splash screen, which seems to be the cause of the issue for some people.

        @boybusiness94 shared this in another thread:

        Step 1: Change the datacentre to the last datacentre available

        Step 2: click continue to the lobby

        Step 3: smash the square button (PlayStation) until you get the rewards and whatever else screen and claim it all and it should put you into the lobby as normal.

        I assume the "Select last datacentre on the list" was to select a datacentre to connect to that is physically as far as possible from your location to increase latency enough to break the loop cycle. Give it a try and see if it works for you.

        Good luck!

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