Forum Discussion

5 years ago

Solved

Apex Infinite loading PS4

On ps4 with Apex Legends, I cannot get past the main screen. It's just constantly trying and failing to load. I've tried everything and am currently reinstalling the game, but do not feel confident...

labellebri835
5 years ago
As of yesterday, deleting and reinstalling the game has work. For now anyway.

EA_Kent

Community Manager

5 years ago

Hi @YoungSkywalker93,

Are you getting a Code:Net error when this happens, or are you seeing a different message?

/Kent

SlimeTalk97

5 years ago

Yes it keeps saying that for me it leaves me at the main menu

EA_Kent
Community Manager
5 years ago
@SlimeTalk97

Got it, thanks. This is actually an issue we've been tracking for some time. Some accounts are getting stuck with a Code:Net error when attempting to connect. The Apex Legends team has been investigating and working on getting it fixed, but right now I'm afraid I don't have a time frame on when it might be resolved.

We've been tracking the issue at this thread. I'd recommend keeping an eye out here for updates:

https://answers.ea.com/t5/Bug-Reports/Net-code-error-for-more-than-24-hours/td-p/9978727

Thanks for bearing with us while this is under investigation.

/Kent
- benarsenalfan08
  5 years ago
  Hello, I have been busy (holiday) and decided to play apex when I came back. When I did, the game got ruined by the infinity loop. I loved the game since season 1 and I feel really sad that I can't play my favourite game anymore. My username is benarsenalfan089 and I have been playing lifeline since the beginning. Even with the new update it hasn't been working. Please could u do something for it
  Thank you for your attention
  - MyPaperTiger
    5 years ago
    @benarsenalfan089
    
    There's a PS4 user that found a work around to clear the rewards splash screen, which seems to be the cause of the issue for some people.
    
    @boybusiness94 shared this in another thread:
    
    Step 1: Change the datacentre to the last datacentre available
    
    Step 2: click continue to the lobby
    
    Step 3: smash the square button (PlayStation) until you get the rewards and whatever else screen and claim it all and it should put you into the lobby as normal.
    
    I assume the "Select last datacentre on the list" was to select a datacentre to connect to that is physically as far as possible from your location to increase latency enough to break the loop cycle. Give it a try and see if it works for you.
    
    Good luck!