Forum Discussion

emrold's avatar
6 years ago
Solved

Apex: Input latency for the first 10min of the game. Every time I restart my PC.

Hi, I need help for this technical issue I'm experiencing on Apex Legends : Every time my PC restarts my game will experience input latency for at least 10min until the latency decreases and the game stabilize and run normally. 

What happens ?

High input latency. For example the mouse won't follow when I move it. When I press a key, the key register 2 seconds later. Let's say I press D to walk to the right : my character will start walking to the right 2 second later, and for 2 seconds. I wont be able to do anything else for these 4 seconds.

The game also start lagging when I enter my inventory (and the mouse pointer appear)

FPS is stable around 50 Frame per second and isn't a problem.
Frame MS is around 10.
My ping is around 20ms. 

When does it happen ? 

This happens after the matchmaking, after the game has found 60 players. The game runs very smoothly in the menu and the training range, but not in normal or ranked.

This happens for 10 minutes. If I close the game after the game has stabilized (after the 10min)  and launch the game again; this bug won't appear again until I turn off my PC.

Why is that a problem ?

Well it's unplayable for 10 minutes and ruin my experience and my teammates.

What I tried but didn't help : 

  • Reinstalling the game.
  • Format the PC
  • Updating the drivers
  • Change Graphic card.
  • Changing CPU Priority class (normal, 3 and 6) for r5apex.exe
  • Enabling and Disabling Full-Screen optimizations. 
  • Changing video settings quality

PC Specs extracted from steam : 

Computer Information:

    Manufacturer:  MSI

    Model:  MS-7821

    Form Factor: Desktop

    No Touch Input Detected

Processor Information:

    CPU Vendor:  GenuineIntel

    CPU Brand:  Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz

    CPU Family:  0x6

    CPU Model:  0x3c

    CPU Stepping:  0x3

    CPU Type:  0x0

    Speed:  3400 Mhz

    4 logical processors

    4 physical processors

    HyperThreading:  Unsupported

    FCMOV:  Supported

    SSE2:  Supported

    SSE3:  Supported

    SSSE3:  Supported

    SSE4a:  Unsupported

    SSE41:  Supported

    SSE42:  Supported

    AES:  Supported

    AVX:  Supported

    AVX2:  Supported

    AVX512F:  Unsupported

    AVX512PF:  Unsupported

    AVX512ER:  Unsupported

    AVX512CD:  Unsupported

    AVX512VNNI:  Unsupported

    SHA:  Unsupported

    CMPXCHG16B:  Supported

    LAHF/SAHF:  Supported

    PrefetchW:  Unsupported

Operating System Version:

    Windows 10 (64 bit)

    NTFS:  Supported

    Crypto Provider Codes:  Supported 311 0x0 0x0 0x0

Video Card:

    Driver:  Radeon RX 570 Series

    DirectX Driver Name:  aticfx32.dll

    Driver Version:  26.20.15003.5016

    DirectX Driver Version:  26.20.15003.5016

    Driver Date: 12 16 2019

    OpenGL Version: 4.6

    Desktop Color Depth: 32 bits per pixel

    Monitor Refresh Rate: 59 Hz

    DirectX Card: Radeon RX 570 Series

    VendorID:  0x1002

    DeviceID:  0x67df

    Revision:  0xef

    Number of Monitors:  1

    Number of Logical Video Cards:  1

    No SLI or Crossfire Detected

    Primary Display Resolution:  1920 x 1080

    Desktop Resolution: 1920 x 1080

    Primary Display Size: 20.91" x 11.77" (23.98" diag)

                                            53.1cm x 29.9cm (60.9cm diag)

    Primary Bus Type Not Detected

    Primary VRAM Not Detected

    Supported MSAA Modes:  2x 4x 8x

Sound card:

    Audio device: Speakers (Realtek High Definiti

Memory:

    RAM:  16328 Mb

Miscellaneous:

    UI Language:  English

    Media Type:  Undetermined

    Total Hard Disk Space Available:  2384664 Mb

    Largest Free Hard Disk Block:  370805 Mb

    OS Install Date: Jan 01 1970

    Game Controller: None detected

    VR Headset: None detected

  • Problem Solved.

    There was 2 technical issues overlapping.

    Mouse movement and reactivity solution:

    • Setting "Run this program as an administrator" for origin and r5apex.exe 
    • Disabling some services on start up
    • Setting CPU priority class to 6 for r5apex.exe

    Delay when landing solution:

    • Adding command line arguments in origin launcher : +fps_max (#my average fps) -forcenovsync  (My GPU was generating more fps than my CPU could handle. The lags were a result of the CPU throttling in order to reduce it's temperature; later on I changed the thermal paste of my CPU and all problem solved !)

6 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @emrold

    It's definitely weird that it happens so consistently every time you start up the game. Is it only happening when you're actually in a match? Are you noticing any sort of input delay when you're navigating the menus right after starting it up? 

    /Kent

  • @EA_Kent 

    So yes it only happens when I'm in a match. The weird part is that the Training and Fire Range run very smoothly. 

    There is zero input delay in the menus. The legend selection works fine too. The input delay starts once the map has loaded. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hmm, gotcha. When you've got a chance can you try running through the basic connection troubleshooting steps over at the EA Help website to see if that makes a difference at all? I'd also recommend checking out the PC-specific steps there as well. 

    Let me know if it keeps happening afterward. 

    /Kent

  • Thanks for those recommendations @EA_Kent .

    The problem still exist.

    For further details I now realize that the delay happens when I get close to landing. When mid air the keys are responsive. But once I touch the ground the delays begin.

    I followed these steps :

    • "Run this Program as an administrator" on both origin and r5apex.exe
    • DNS Flush
    • Disabling services for a Clean Boot
    • Opening ports and restart router
    • Disabled IPv6
    • UPnP was already enabled
    • NAT wasn't strict
    • Changed DNS to 1.1.1.1 and alternative to 1.0.0.1
    • The UOTrace gave good result if I'm correct

  • Problem Solved.

    There was 2 technical issues overlapping.

    Mouse movement and reactivity solution:

    • Setting "Run this program as an administrator" for origin and r5apex.exe 
    • Disabling some services on start up
    • Setting CPU priority class to 6 for r5apex.exe

    Delay when landing solution:

    • Adding command line arguments in origin launcher : +fps_max (#my average fps) -forcenovsync  (My GPU was generating more fps than my CPU could handle. The lags were a result of the CPU throttling in order to reduce it's temperature; later on I changed the thermal paste of my CPU and all problem solved !)
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Thanks for following up and letting me know! I'm glad to hear you were able to figure out what was happening. 👍

    /Kent