Forum Discussion

Seasoned Novice

21 days ago

Solved

Account locked after unban, need help.

I'm assuming my recent appeals to my "gameplay enhancement" ban were finally realized to be false and the violation history on my account was deleted with no emails or information being sent to me to clarify what had happened, it now says my account is locked when I try to login in Apex Legends, the pages regarding this on the EA website have not helped as I've changed my password, verified my identity, added 2FA and I'm still locked out, the EA chat bot also does nothing except refer me to the page that already didn't help me, please can anybody let me know what is going on or if I just have to wait until I'm inevitably let back into my account, thank you.

EA_Mako
21 days ago
Hey tokomaro,

If your account is now appearing locked rather than banned, that could be an indication someone else had gained access to your account at some point and it's been locked until support can verify the actual owner is back in control.

It sounds like you've already taken some other steps to make sure everything is secure, so at this point I'd just get in touch with the support team directly so they can help verify those steps and unlock the account from there. You should be able to open a case here to get in touch with the actual support team rather than the help bot that shows up on certain help site pages.

5 Replies

kamenridersonic
New Novice
21 days ago
I dont think you get unban or something like that. I do not mean you wont have that chance but I am actually in the same situation. I checked my apex account on steam few days ago and it also say I get account locked but when I run game on EA app, my account still get permanently ban for "gameplay enhancement"
EA_Mako
Community Manager
21 days ago
Hey tokomaro,

If your account is now appearing locked rather than banned, that could be an indication someone else had gained access to your account at some point and it's been locked until support can verify the actual owner is back in control.

It sounds like you've already taken some other steps to make sure everything is secure, so at this point I'd just get in touch with the support team directly so they can help verify those steps and unlock the account from there. You should be able to open a case here to get in touch with the actual support team rather than the help bot that shows up on certain help site pages.
xajkg6el7lgk
Newcomer
19 days ago
How many days until it can be unlocked?
EA_Mako
Community Manager
16 days ago
Hey xajkg6el7lgk,

If you're running into a locked account as well, please get in touch with support using the steps above.

That will depend entirely on the specific circumstances around your account, so they'll need to take a look and verify some additional details before changes can be made.
kApuuuuuuuu
Newcomer
8 days ago
I’m having the same problem with the same ban reason. I opened a case and the ban was overturned, but now my account is locked.
I can’t create a new case to submit an appeal. After trying to submit it, the only option I see is “Explore self-serve support” and “Penalty History Launch tool,” so I can’t even contact support about the locked account.
My penalty history shows: “No history - You have no violations or appeals on your account.”
I received this response from an agent 4 days ago:
Thank you for waiting. Upon checking on our end, it seems that the submission of appeals is currently closed. Please try again after a few hours once it reopens so you can submit an appeal.
What am I supposed to do now?