My Apex game account was banned in March, but I didn't play the Apex game myself at that time, and I suspect that someone stole my Steam account and caused the login to be abnormal, so I implore EA to help me unblock my EA account, I will be grateful, and I will pay attention to account security in the future, and carefully read EA's user rules to avoid this situation from happening again
The email was also sent to EA, when will it help me unblock, I didn't cheat
Community ManagerHi @seemesb,
I'm so sorry, we can't look into the suspicious activity or the ban for you from the forums. Please follow these steps to help re-secure your account. There may be some steps there that can't be completed while the ban is in place but that's ok, the ban itself will limit any activity on the account so nothing further can take place on the account while the ban is live and the remaining steps can be completed if the ban is overturned.
In terms of the ban itself, our Terms of Service team can take a look. You can reach them by filling out the webform and that'll send in an appeal to that team.
- EA_Lanna
*Edited last sentence to instead share how to appeal and include a link to the webform
Community ManagerHi @seemesb,
After you've sent in an appeal using the steps outlined, our EA Help guide 'Get information about EA Account locks, bans, and suspensions' goes on to share this:
@EA_Help wrote:
Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com about your case within 10 days, though sometimes it takes longer. The email will give you further details about our decision and how to dispute it if you think we’ve made a mistake. Our advisors can no longer transfer cases to our Terms of Service Moderation team.
That EA Help guide shares more information about EA bans and suspensions. When you get a chance check it out.
- EA_Lanna
Community Manager
