Forum Discussion
Hey folks,
I can definitely understand the frustration. I know this is a seriously upsetting issue, but please keep in mind that I'm not a developer. I can pass along reports to the Apex Legends team, but I don't have detailed insight on what exactly could be causing something like this to happen.
I assure everyone that the team is currently investigating this issue and working on getting it fixed. We'll continue collecting and forwarding reports as we see them, and if I hear back with any additional updates I'll be sure to let everyone know.
/Kent
@EA_Kent Thanks homie, I know tensions get high dealing with people who have this amount of time and money invested in their accounts and you are all just trying to do your jobs. At the end of the day it’s just a game and I’m sure everything is being done to repair the issue. The only thing that has worried us all is how an issue of this degree has basically been left unknown to the public, when people don’t know what’s going on they jump to conclusions! To help alleviate emotions getting too high, get Respawn to have more direct customer service or at least be able to give the players affected by issues this large an explanation to what’s going on. People for the most part are very understanding, they just want transparency.