Forum Discussion
I have not been able to play Apex for two weeks now. I have contacted the EA help over 20 times in these last two weeks and have received no help whatsoever. I am told to try troubleshooting solutions that do not work then after an hour of doing those troubleshooting solutions and I tell the helper none of it worked all they say is ‘The Game team has made it their priority to fix this but, for now you will have to wait. This is happening to other around the world.’ I have been hearing this since January 27, which means your game team doesn’t know how to fix this problem and are to afraid to say that. I am extremely frustrated because I have been playing this game since day one; I have more than 2000 wins, 30,000 kills and before this I was the #123 Horizon across all platforms. Since I have not been able to play for two weeks I have lost out on 2000+ kills 200+ wins and I dropped under #250 on horizon. All the money, time, effort and dedication I put into this game was easily taken away from me in a blink of an eye with no explanation to why it happened. After these two weeks it is clear that EA only cares about the money they make off of their players and not about the state of the game. What I have had to deal with is extremely unprofessional and I am not happy with the EA company. I EXPECT in game compensation for the time I have missed these two weeks. Attached is the error that I am receiving. I forgot to mention that I am able to play on my alternate accounts on the same PS4 and router/internet but not my main. Meaning I didn’t get to progress in ranked the last week of season 7 leaving me in D3, haven’t played the new season AND today I am missing the anniversary event. As a loyal customer to this game all I have to say is fix yourself servers and stop being greedy money *. Thank you!
- 5 years ago
Same here, can't even get a lobby started. I'm always getting code: net
- 5 years ago
Yep, I’ve been getting this since updating to season 8, it finally was working yesterday then it stopped again and now I keep getting code net and code leaf which means it’s an error on EA’s behalf, not mine.
I keep getting rubberbanded, stuck in place, disconnected. It’s to the point where I can no longer even remain in the lobby for more than a minute before I’m back to the homescreen. I’ve spend hundreds of pounds on this game now, and I’m getting sick of the constant disconnecting. If I’m paying money on this game, I expect to be able play it.
It’s absolutely ridiculous at this point. Hopefully it gets fixed soon and we don’t have to experience this again.
- 5 years ago
What I’ve learned these last two weeks from dealing with all of this is that EA is only focused on 1 thing and that’s money. They knew players were going to spend lots of money the first 2 weeks of this season so they prioritized making that aspect good but not caring about the state of the game. What I have learned from being on Twitter, Reddit and this HQ answers page is that the fan base could care little to none about the new skins and season but care more about the servers crashing, not being able to hear in CP, SBMM, etc. If you go to any reply thread on the apex Twitter most of it is players telling them to fix the servers or fix another type of bug. Like I said EA only cares about the money and nothing else, I don’t even think I’ll be able to play this anniversary event on my many account. Which sucks because of the time I’ve put into this game, but EA does not seem to care one bit. This post probably won’t get a reply from an Ea worker till next Monday or something.
- huyness65 years agoRising Veteran@kondimentkween yeah there's so much rubber banding, it feels like im playing on drugs. just now i tried to revive my teammate and it took me like 6 times because my character wouldn't stay still. wtf
- 5 years ago@Objunior21 I have been having this issue with the game for the first time in my two years of playing this game. I keep getting code: net since last night. It usually fixes itself after the second attempt, but now it’s been well over 12 hours and being a dedicated player such as yourself I throughly dislike having to make a secondary account to play. I have spent too much time and money to have to be forced to play on an alternate account without all of my cosmetics, and legends is downright unacceptable.
- 5 years ago
Same here man, I’m thinking of starting a small claims lawsuit if this isn’t fixed in a timely manner. Sure we can make a second account but that doesn’t fix the problem. Some of us put loads of time and money into this fun game so to now be unable to access our purchased content is unacceptable. Heirlooms and skins aren’t cheap. It’s going on a month or so and i still cannot access my account because of code net. Please fix this before multiple law suits come your way.
- 5 years ago@YoungSkywalker93 I was thinking of doing something along the same line. It’s been almost 3 weeks for me and I have not received any help on this situation. EA has proven that they only care about money and not about their loyal fan base. I’m not an expert on game design or whatever it takes to run a server but I think if the people who are trying to fix knew what they were doing it would have been fixed by now. I’ve put hundreds of dollars and well over 10,000 hours into this game and for it to be taken away in the blink of an eye is complete *. I am furious at EA or Respawn whoever’s fault it is because this is beyond unprofessional and unacceptable. But me complaining won’t do anything cause EA probably won’t respond to this message.
I also want to add I’ve put in my own complaint on this forum and it was deleted. I contacted the EA Help Twitter on Saturday they got back to me at 4 am this morning then closed the ticket at 7am because I didn’t respond.. I guess people don’t sleep at those hours?
- 5 years ago@Objunior21 same here it’s soooooo annoying