Forum Discussion

2 years ago

Solved

APEX item lost with Cross-progression

Hi I have played on Playstaiton4. I haven't played for a while, but I start playing again on PC(Steam) in S19 with same EA-Account. And I wanted to use the CONDUIT so I bought a limited item (playe...

cross-progression

EA_Illium
2 years ago
Hey @shaxcho

If you still have more questions on Cross-Progression, I would recommend reading through the following posts by the team:

EA.com blog:

CROSS PROGRESSION IN APEX LEGENDS™

Answers HQ Threads:

Now that Cross Progression is here: what you need to know

Issues after Cross Progression is activated on your account? Check here first!

A Quick Guide to Apex Legends Cross Progression

CROSS PROGRESSION IN APEX LEGENDS™

EA Help:

Apex Legends cross-progression

How to buy, use, and find your Apex Coins

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To confirm, Accounts used after October 26th will not be merged:

Cut-off date- Oct 26, 2023

As explained in the original dev blog, if you started or linked a secondary account/platform after October 26th, the content from this account will not be merged.

Thanks!

EA_Illium

EA Staff (Retired)

2 years ago

Hey @shaxcho

To clarify, the quote you're describing is referring specifically to badges that cannot be earned via gameplay. Badges and stats work a bit differently than your other content and will be dependent on which account was made the primary.

For clarity:

Spoiler

If these badges can be earned again through future gameplay, that is the only way to reacquire these badges.

For badges that cannot be obtained again due to their nature - e.g. a badge awarded for completing a former season’s Battle Pass or achieving a particular rank in an old season - Respawn continues to investigate returning these badges to affected users in the future.

We will communicate further about this investigation and its outcome at a later date.

Some badges from Apex Legends’ earlier seasons previously earned on a non-primary account (an account that wasn’t the highest level at the time of Cross Progression) may not have been merged into the new Cross Progression enabled account which will be used going forward. If these badges can be earned again through future gameplay, that is the only way to reacquire these badges. For badges that cannot be obtained again due to their nature - e.g. a badge awarded for completing a former season’s Battle Pass or achieving a particular rank in an old season - Respawn continues to investigate returning these badges to affected users in the future. We will communicate further about this investigation and its outcome at a later date.

However, this is for badges that were earned before the cut-off date of Oct 26th. If you started a new account and played on it after that date. Items and Progress are not eligible for Cross Progression, as described in the links above.

Thanks!