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EA_QueenBee
Community Manager
3 years agoHey @Jeff_fufufu,
I'm going to state the obvious by saying that crashing your computer is not the intended experience when it comes to Apex. It sounds like something's seriously going wrong somewhere. Could you share a DxDiag with me, please? That way I might be able to see what the issue is. This article shows how you can make one:
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
As for the account linking issue, are you getting an error message when you try to link your accounts? Or what exactly is the problem?
I'm going to state the obvious by saying that crashing your computer is not the intended experience when it comes to Apex. It sounds like something's seriously going wrong somewhere. Could you share a DxDiag with me, please? That way I might be able to see what the issue is. This article shows how you can make one:
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
As for the account linking issue, are you getting an error message when you try to link your accounts? Or what exactly is the problem?
- 3 years ago
Here's the DxDiag
- EA_QueenBee3 years ago
Community Manager
Hey @Jeff_fufufu,
I see your blue screens in the error section alright. Could you make sure that your Windows is completely up to date, please? It looks like your automatic updater ran into a few problems:
https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
It might also be a good idea to run the Windows system file checker, just in case there's any problems with your operating system:
https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca- 3 years ago
But it only happens on Apex, other games work just fine,(like COD, league of legends etc...) so that's really weird.
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