Apex keeps crashing without a crash report
Since the update yesterday i cant stay longer in the range or in pubs than a minute or 30 seconds till it just closes itself. I already reinstalled it let steam check the files but nothing worked sad...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @mitchel66
When you have a moment, try going through the following steps"
- Repair/Verify your game based on which client you are launching from
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Close other running applications on your device
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
- @EA_Illium hello, i have the same issue and i tried everything but it stil don't work. i play everyday and i never had a problem like that, it's really due to the last patch you launched yesterday, so you should watch on your side to patch this please because this is very annoying for everyone in our situation
Hello, I have the same issue as them. My game keeps crashing on its own. I've tried everything, and this has been happening since the update you released. Please fix this as I can't even buy Apex coins anymore. The game crashes before the transaction. Thank you for resolving this issue. Best regards.
- EA_Illium
Hi @TastyMacShivers @Loriusfire
Can we try the steps above? If this continues please let us know the following:
- Platform:
- PSN ID/Gamertag:
- Are you getting an error message?
- Does this happen to any other account on the device?
- How long are you playing until this happens?
- Are you playing from the device's internal storage or an external drive?
- What type of network are you using? (Wired, Wireless, Hotspot)
- Please share any steps you've tried to far to resolve the issue:
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag and an EA app Error ID
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
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