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Psychotic_E99's avatar
Psychotic_E99
Newcomer
11 hours ago

Apex keeps crashing

I can usually get to the "left click continue" part of booting up. Though sometimes I do not even get that far. But whenever I try to fully load in it crashes during the load screen. At what feel like the same part. My audio cuts out first then the game crashes.

My GPU (Intel A770) drivers are fully up to date. I have verified the files and even reinstalled on a different HD just in case my SSD was failing. I have told steam to launch game in Dx 11 just in case. The game was working a few days ago. I'm guessing it is some sort of graphics issue, though I guess I have no real reason to think this. Other games work just fine so it's definitely some issue dealing with Apex, either on your end or mine. 

Does anyone have fix ideas?

crashing

1 Reply

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Hi, sorry to hear you’re running into this.

    Please try the following:

    - Verifying your game files:

    1. For the EA app, go to your library → click on the 3 dots of Apex. → Repair

    2. For Steam, go to your library → right-click on Apex. → Properties → Local Files → Verify integrity of game files.

    - Reinstalling Easy Anti-Cheat manually

    1. Go to your Apex Legends install folder.

    2. Open the EasyAntiCheat folder.

    3. Right-click → Run as Administrator.

    4. Click Uninstall, then Install again.

    - Repairing Easy Anti-Cheat

    Same steps as above, but instead of uninstalling click Repair Service in the setup window.

    - Running the game or the EA App as administrator.

    - Adding the game as an antivirus exception.

    1. Open Windows Security.

    2. Go to Virus & threat protection settings > Manage settings > Exclusions.

    3. Add an exclusion for the `C:\Program Files\EA` folder and for each of your EA game folders.

    4. Restart your PC.

    Let me know if any of these help. If none of that works, the next useful thing is to grab the Windows Event Viewer crash entry / DxDiag.

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