Apex keeps crashing

Hi, sorry to hear you’re running into this.

Please try the following:

- Verifying your game files:

1. For the EA app, go to your library → click on the 3 dots of Apex. → Repair

2. For Steam, go to your library → right-click on Apex. → Properties → Local Files → Verify integrity of game files.

- Reinstalling Easy Anti-Cheat manually

1. Go to your Apex Legends install folder.

2. Open the EasyAntiCheat folder.

3. Right-click → Run as Administrator.

4. Click Uninstall, then Install again.

- Repairing Easy Anti-Cheat

Same steps as above, but instead of uninstalling click Repair Service in the setup window.

- Running the game or the EA App as administrator.

- Adding the game as an antivirus exception.

1. Open Windows Security.

2. Go to Virus & threat protection settings > Manage settings > Exclusions.

3. Add an exclusion for the `C:\Program Files\EA` folder and for each of your EA game folders.

4. Restart your PC.

Let me know if any of these help. If none of that works, the next useful thing is to grab the Windows Event Viewer crash entry / DxDiag.

As stated I have verified the game. I have reinstalled the game. after posting I had seen about repairing EAC, and opted for a clean re-install, as that would essentially repair anyways. But it did not help. I shouldn't have to run as admin and with the hackers you have, I will not play online with a game running as admin. But I tested it just to see if it was a permissions issue. And it did not help, so not that either. I do not have an anti-virus program and as I said it was running just last week, so that's not it :) 

I went to get your crash entry using DxDiag. I get to "Run 64-bit DxDiag" and the sub option of if it does not appear exit DxDiag. Because no "Run 64-bit DxDiag" option appears anywhere in there on any tab. Though each tab does say no problems found. Your game used to save crash reports in the documents folder. does it no longer save crash reports? I tried looking for the folder for crash reports, but it I could not find it.

I decided to go straight to the steam thread first, figured I could read to see how similar to my situation it was. and it was a spot on match. FYI no need to rename the folder, as other games Respawn makes uses that folder and it could mess them up. Instead tell people to delete the APEX folder found inside that folder. This way only APEX is affected.

So it was very likely a shader issue since we both use the same GPU and had the issue at the same time. on the same GPU driver update. And that APEX folder is where the shaders, among other things, is stored.

Thanks for coming back to confirm that this worked for you, along with the extra findings and details you shared. I will pass that along to the team as well.

Hope the game runs smoothly for you from here!