Thanks for the follow-up.
Could you please try getting the DxDiag file using Microsoft’s steps?
One more thing that may be worth trying: in this Steam thread, a player solved launch issues by renaming the following folder:
C:\Users\%USERNAME%\Saved Games\Respawn
Community ManagerThanks for the follow-up.
Could you please try getting the DxDiag file using Microsoft’s steps?
One more thing that may be worth trying: in this Steam thread, a player solved launch issues by renaming the following folder:
C:\Users\%USERNAME%\Saved Games\Respawn
I decided to go straight to the steam thread first, figured I could read to see how similar to my situation it was. and it was a spot on match. FYI no need to rename the folder, as other games Respawn makes uses that folder and it could mess them up. Instead tell people to delete the APEX folder found inside that folder. This way only APEX is affected.
So it was very likely a shader issue since we both use the same GPU and had the issue at the same time. on the same GPU driver update. And that APEX folder is where the shaders, among other things, is stored.
Community ManagerThanks for coming back to confirm that this worked for you, along with the extra findings and details you shared. I will pass that along to the team as well.
Hope the game runs smoothly for you from here!
Community Manager
