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H4mm3r_H34D47's avatar
H4mm3r_H34D47
4 years ago
Solved

Apex Legends - Account Got Reset, Lost All Data

Platform: PC/ Steam EA-ID : H4mm3r_H34D47 Game: Apex Legends My account got reset while trying the new beta EA game portal, I lost all my paid game data(skins, heirlooms), my rankings and all the ...
  • EA_Mako's avatar
    EA_Mako
    4 years ago

    Hey @H4mm3r_H34D47,

    As long as you're logging into the same EA Account on both launchers, that progress should be kept across the Origin/EA Desktop/Steam platforms.

    The main reason this may be lost would be if you've recently unlinked that Steam account from your EA Account.

    If that was unlinked at all, you would just need to re-link the Steam account to recover that progress.

    If you're running into any other issues after that point I would definitely reach out to an advisor directly so they can take a closer look at the account you're logging into currently.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Hey @H4mm3r_H34D47,

As long as you're logging into the same EA Account on both launchers, that progress should be kept across the Origin/EA Desktop/Steam platforms.

The main reason this may be lost would be if you've recently unlinked that Steam account from your EA Account.

If that was unlinked at all, you would just need to re-link the Steam account to recover that progress.

If you're running into any other issues after that point I would definitely reach out to an advisor directly so they can take a closer look at the account you're logging into currently.

5678327's avatar
5678327
3 years ago

i lost all my data and i spent money on the game it happened when i decided to log on apex after a long time and logged into the origins and it resetted 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @5678327,

    It looks like this account has only had Apex added within the past few days, so if you'd previously played it seems likely that was on another account entirely, or the account it was on has been unlinked.

    If you have any other accounts you may have used in the past, it may be worth logging in there to check and see if those have the progress you were expecting to see here.

    Otherwise, if you're unable to re-link the original account or run into trouble tracking down or accessing the account, please contact support directly so they can check into this further with you.

    As they'll need to verify some other information about the account, that's not something we can do on a public forum. If you prefer you can also speak with them over Twitter or Facebook instead.

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