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zeta_zasha's avatar
7 years ago
Solved

Apex Legends - Black Screen on Launch (PC)

I'm experiencing an issue where after launching Apex Legends, the Respawn and EA splash screens appear without sound, then the banner loading icon appears in the bottom right corner of my screen for about a second, then the screen turns black and nothing happens.  The program shows CPU and memory use in my task manager, but I can't see anything or do anything, and I have to force close the game.

I have tried everything I can find to resolve this, including:

-clearing temp files

-repairing Easy Anticheat

-repairing Apex Legends

-reinstalling Origin

-reinstalling Apex Legends

-unlinking my Steam account

-running the game in windowed mode

-running the game with the "-quickstart" launch option

-repairing my Visual C++ libraries

-deleting local files in the Saved Games\Respawn\Apex folder

None of this has worked.  I still have the same problem.

My hardware is: Core i5 3470 -- Radeon RX 570 8gb -- 8gb RAM

  • I had the same problem just now. Black screen after the Respawn and EA splash screens appear without sound.
    I fixed changing the default speaker and disabling the Virtual 7.1 Surround Sound from settings, looks like something in the sound driver failed... After changing the main speaker the game booted with sound and everything worked fine.

38 Replies

  • for me it was the audio i had changed the bit rate to 24bit 96khz. make sure your

    sound playback is on 48khz in windows

  • U go to nvidia geforce experience and u go to home click detail and click custom setting and change display mode to windowed borderless

  • I got a fix!
    just disable Intel graphics in device manager and launch the game then enable it back then the game crashes and launching it again will work fine
    better that signing out & signing in 

  • kimitree27's avatar
    kimitree27
    5 years ago
     

    I solved my problem changing my sound device in windows. Apparently was an audio conflict with my sound card, it just started to happen after the last game update.

     
     
  • My game screen is black but there is still sound. And I did all the things I consulted in case number 189390911 but it didn't work.

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