Forum Discussion

7 years ago

Apex Legends - Crashes Before Load

100% Reproducible. Ever since the 2/13/19 patch, when I go to launch the game I get to what I call the "Landing Page". This is after the Respawn and EA splash videos. The only options on this page are "Left Click to Continue", "Exit To Desktop", and "Accessibility Options". After Left clicking, I am shown a black screen with an Apex Legends loading icon in the bottom right of the screen.

After 2 - 5s, the logo freezes and task manager shows Apex Legends not responding. I've contacted EA support and they aren't sure what's wrong, here's what I've done so far:

1. Rebooted Comptuer

2. Repaired Apex Legend Game Files

3. Uninstalled/Reinstalled Apex Legends

4. Moved Apex Legends to a variety of different HDDs and SSDs in my system

5. Updated Windows 10 fully

6. Updated Nvidia GFX 1070 to the latest driver version

7. Changed Origin Language from English to another language and back

8. Disabled Origin Overlay

9. Tried creating a new origin account and launching the game from a new account

10. Clean reinstall of Origin

11. Edit registry to disable GameDVR

12. Run in Administrator mode

13. Force EasyAntiCheat to relaunch after failures

14. Ensure my trace to EA servers is good

Event viewer and msinfo show no issues, and there are no visible errors. I've let the loading screen sit for 30minutes with no changes.

Nothing has worked, the behavior is exactly the same every time and it's 100% reproducible. I ran Apex Legends on the exact same system without any problems prior to the 2/13/19 patch.

Windows 10 64-bit

32GB Ram

Nvidia GTX1070 w/ latest driver.

Hopefully a new patch fixes things, but I'm willing to try another dozen fixes if it'll get me back playing sooner!

16 Replies

Konform103
7 years ago
Hey man.. Today i put my windows virtualmemory to zero as an experiment and it stayed very long in that black screen then i got to matchmaking and origin crashed.. Can you try and see if you can get something in there working (i dont want to give yo some false hope it might work but obviously something happening when no virtual memory available).. I proceeded to turn of automatic page sizing and dedicated 4gb of virtual memory on my main drive and also 4gb of virtual memory for my second drive where i have apex installed..
CastleSeven
7 years ago
Thanks @Konform103 , I tried that. I had a system allocated 4GB on my main drive so I removed the system allocation and added custom 4GB paging files to both the main OS drive and the drive where AL is installed. Still same behavior ☹️
EA Support had be run a system file scan, it repaired a few corruptions as well. Still no bueno.
psyborgB08
6 years ago
Was this issue ever resolved for you?

I seem to have the same issue and have not had much luck with EA on fixing it. Apex Legends freezes up just like in your screenshot, after the Respawn screen and before the Intro or Title screen.

I seem to have the exact same issue with Titanfall 2. I don't own any other games on Origin, but I wonder if ALL Origin games are affected.

I can play any other game. Modern Warfare. Kingdom Come. MORDHAU. Minecraft with shader packs. Outer Worlds. All on high settings. I just can't play my two favorite shooters and I can't buy any more Origin games in good faith.

Edit: It was the stupid Radeon Overlay Software.
4tunateOne
6 years ago
I don't think this is ever going away. Same issue here anytime I first load the game for the day, or after I have not played for about 5 hours or so. Left click to enter game, black loading screen with Apex logo shows up bottom right, then after about 10 seconds you get " program not responding". Close it out, re start it, and it loads just fine. It is not a game breaker, but its stupid annoying.
Thompson555
6 years ago
Same problem for me. Game crashes on loading screen every time. Cant play about 3 days or more.
bigmomma378
5 years ago
Has anyone been able to find a fix to this issue?