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DropDead718's avatar
1 year ago

Apex Legends- Unexpected Kernel Mode Trap BSOD

So out of no where apex stopped working, every time i boot up the game my PC crashes. i deleted apex and EA application and installed it again and nothing worked. My GPU is up to date, i can open any other game but Apex will not boot up????? 

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @DropDead718 

    Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.

    Some general troubleshooting steps:

    Thanks.

  • 00Skip's avatar
    00Skip
    Seasoned Rookie
    1 year ago

    @DropDead718I also had this. Are you by chance a US Kaspersky customer who was recently forced to switch to UltraAV? I was, and UltraAV was installed without any warning. I deleted it, deleted UltraVPN (also installed without my knowledge), and restarted. Apex works again. Windows defender will work well enough until I find a better Security suite.

  • 00Skip's avatar
    00Skip
    Seasoned Rookie
    1 year ago

    Quick update. Still BSOD free after removing the trash that is UltraAV. I ended up getting Bitdefender as my Kaspersky replacement, and so far I am happy with it. 

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