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3 Replies
- EA_Barry1 year ago
Community Manager
Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.
Some general troubleshooting steps:
- Make sure all available Windows Updates and hardware driver updates are installed
- Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135
Thanks.
- 00Skip1 year agoSeasoned Rookie
@DropDead718I also had this. Are you by chance a US Kaspersky customer who was recently forced to switch to UltraAV? I was, and UltraAV was installed without any warning. I deleted it, deleted UltraVPN (also installed without my knowledge), and restarted. Apex works again. Windows defender will work well enough until I find a better Security suite.
- 00Skip1 year agoSeasoned Rookie
Quick update. Still BSOD free after removing the trash that is UltraAV. I ended up getting Bitdefender as my Kaspersky replacement, and so far I am happy with it.
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- EA_Blueberry7 years ago
Community Manager