Forum Discussion

3 years ago

Solved

apex legends account banned for no reason

I don't understand what all these problems are with apex legends game At first I had a problem connecting with the game servers(ERROR CODE :LEAF) (ERROR CODE :NET) and I solved it using VPN And the...

EA_Lanna
3 years ago
Hi @xX🤭_scream_OoXx,

I'm afraid we wouldn't be able to help you out with that on Answers HQ, bans and suspensions are not cases we are able to support. We do have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them if you have anything ban-related you'd need assistance with. They'll take a look at whatever you send their way and get back to you through email.

- EA_Lanna

EA_Lanna

Community Manager

3 years ago

Hi @xX🤭_scream_OoXx,

I'm afraid we wouldn't be able to help you out with that on Answers HQ, bans and suspensions are not cases we are able to support. We do have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them if you have anything ban-related you'd need assistance with. They'll take a look at whatever you send their way and get back to you through email.

- EA_Lanna

xXoO_scream_OoX
3 years ago
@EA_Lanna
Well, please ask them to check the account and the problem, and what is the real reason behind all this. I am ready to help you from my side and shoot a full video until the ban to understand the problem

And in order to also prove that there is nothing I can do that causes the ban, I will shoot a video since the device is turned on for the screen, and also as a background camera that looks at the computer and everything that happens until the account ban
I really want to play Apex Legends and I find this annoying,
I can do anything on my part to help you with this issue if you need

waiting for your follow-up
- EA_Lanna
  Community Manager
  3 years ago
  Hi @xX🤭_scream_OoXx,
  
  This is not something we can help you with from the forums. Please read over my post once more. If you've anything ban related, only the Terms of Service team can check it out and get back to you on it.
  
  - EA_Lanna
xXoO_scream_OoX
3 years ago
hi @EA_Lanna
I was also banned today after deleting the game, re-downloading it and creating a new account
I played one game
When entering the second match, I was banned
I want to understand the cause of this problem
please help