Re: Overdue Ban Appeal Inquiry - Case #255841399 (Diagnostic evidence submitted)

Hello @Community Manager,

I’m creating this thread to request guidance regarding my pending Apex Legends Terms of Service appeal. It has now been 12 days since I submitted my appeal, and I have still not received a response from the review team.

Case Details:

• Game: Apex Legends
• Platform: Steam (AppID: 1172470)
• Case Number: #255841399
• Appeal Submitted: October 3, 2026
• Current Status: New / In Progress
• Time Elapsed: 12 days

Previous Thread

I previously raised this concern in the following thread:

Overdue Ban Appeal Inquiry – Case #255841399 (Diagnostic Evidence Submitted)

In that discussion, a Community Manager advised me that the Terms of Service team could take up to 10 days to respond and specifically warned me not to reopen my ticket, as doing so could move it to the back of the queue.

I have followed that advice and have not reopened my existing case.

Steps Already Taken

1. Game File Verification: Verified my Apex Legends game files through Steam.
2. Diagnostic Submission: Submitted client, service, and anti-cheat diagnostic logs through the official EA Error Reporter.
3. Additional Evidence: Provided DxDiag logs and relevant session details to support my appeal.

Despite these steps, my appeal remains in progress, and I have not received any response or acknowledgment from the review team after the stated 10-day timeframe.

Request for Guidance

I understand that Community Managers cannot directly investigate anti-cheat telemetry or overturn sanctions. I am not asking for special treatment or an immediate decision.

I would simply appreciate clarification on the following:

• Is it normal for an appeal to remain in New / In Progress status beyond the stated 10-day timeframe?
• Should I continue waiting without taking any further action?
• Is there an appropriate way to confirm that my existing appeal and submitted diagnostic evidence have reached the correct review queue?

I am creating this follow-up thread because I want to understand the correct next steps without accidentally delaying my existing appeal.

I would be grateful if a Community Manager could review my previous thread and provide guidance regarding Case #255841399.

Thank you for your time and assistance