Infinite Loading Screen

EA_Salmon​ 

EA_LunardustCat​ 

HI 6987878​,

Thanks for reaching out and sharing your DxDiag!

I noticed you tagged both @EA_Salmon and @lunadustcat. Just wondering, did you happen to come over from the Steam Community?

I've had a look through your DxDiag, and I didn't notice any obvious issues reported in the display section.

Since you're experiencing an infinite loading screen in Apex Legends, here are a few troubleshooting steps worth checking:

• Repair the game files: If you're playing through Steam, go to Library → right-click Apex Legends → Properties → Installed Files → Verify integrity of game files. For the EA app, you can follow this: 

  Games that won't download, install, or load in the EA app

• Clear the EA app cache: If you're using the EA app, you can follow the steps in this: How to clear your cache to fix your game download or upload
• Check your graphics drivers: Make sure your AMD graphics drivers and Windows are up to date.
• Troubleshoot your connection: You can also try the steps in this connection troubleshooting guide.

Could you also help clarify a few things?

• Does the game get stuck on the initial loading screen, or does it happen after reaching the main menu?
• Are you launching Apex Legends through Steam or the EA app?
• Could you list the troubleshooting steps you've already tried so far, and whether any of them made a difference? This will help us avoid repeating steps you've already taken.

Thanks again for providing the details. Let us know how it goes, and we'll see what we can try next!

It's useless, I'm so disappointed. Everything is in the past, and it's completely the same.

somewhat similar thing was happening to me. I had to do a clean boot, then do win + R, msconfig. Hide all microsoft services. Then add half of your services back in. restart. launch apex. 

If it breaks, you know a service in the first half is breaking it, disable them all then start adding them back one at a time (it takes forever but its worth it). I eventually found the service (ASUS lighting service) breaking my game and disabled it. 

Been working flawlessly ever since. Worth a shot.