Apex legends causeing PS4 to shut down

Hey, @FatDaddyMangos 

Do you have anything plugged into your USB drive? If you have the game installed on an external hard drive, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues.

Have you tried a power cycle yet?

Power Cycle

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.

Yeah I have done a power cycle and rebuilt the database and that stopped the PS4 from shutting down when I open apex but instead it just now sits on a loading screen. I don't have anything plugged in apart from power and HDMI, ive got the digital copy of apex so I don't have it on a disc

@FatDaddyMangos 

This could be a silly question but is your PS4 well ventilated and dust free? Do you have a lot of space available on your hard drive or is it almost full? Sounds like it could be overheating if the PlayStation is automatically turning off. 

You may want to reach out to PlayStation Support to verify there aren't any potential long term issues with the console. 

My PlayStation has plenty of ventilation as it sits onto of my desk and my hard drive has about 100gb available,  the issue only happens on apex 

That's really odd and I think it's best we get an EA Advisor to pull up your account to see what's happening and troubleshoot this further with you. I'm sorry this is happening and they should be able to pinpoint the cause of this right away. Keep us updated on the fix if you have a chance.

Click here to contact an EA Advisor

I’ve got the same problem I’ve got a PS4 pro that I cleaned about a week ago and after 5 seconds of loading up apex my PlayStation just turns off because it says it overheats and I’ve done a rebuild data base and the power cycle and it still doesn’t let me load the game up

same here. when i open the game, i have to press start and then jump to the home screen and wait for the fan to slow down a bit.

@FatDaddyMangosDid you solved your problem? This last 2 days, a friend of mine is having the same issue discribed by you, he can play other games (like crash bandicot, fifa 2020, etc) but can't play apex legends, after 5 minutes or less of gaming apex, the ps4 says "Your console is hot, it will turn off"

I’m having the same problem as of recently 

Im having the same problem with my Ps4. I cleaned the ventilation and dust. I even change the fan twice.  My PS4 doesn’t last any gameplay of Apex. I used others games and I don’t have this overheating problems. I don’t know what to do.