Apex Legends Crash Log, Need Fix
Hi, After playing Apex Legends I get the following crash log sent to my documents folder repeatedly, please let me know how to fix this. Thanks, -W crash: { msvcrt: 000000000002A9E6 EXCEPTION_...
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EA_Darko
Community Manager
Community ManagerSorry to hear that you are having issues @FB_WolfOne.
Could you grab a DxDiag so that we can take a look at your system: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
The more info we have the better we can help.
Darko
Hi Darko,
I have attached the requested information.
One item to note: I had to roll back my graphics drivers to 416.94 due to constant game crashes in Apex due to what I would assume is an unrelated issue, "0887A0005 - DXGI_ERROR_DEVICE_REMOVED"
Thanks,
-W
- EA_Darko
Sorry for the late reply @FB_WolfOne.
The first thing that jumps out at me from your DxDiag is that your GPU drivers are from November of last year. I would suggest going ahead and checking for any updates and once done try playing again to see if the issue remains.
DarkoHi Darko,
As I had already noted...I had to roll back my graphics drivers to 416.94 due to constant game crashes in Apex due to what I would assume is an unrelated issue, "0887A0005 - DXGI_ERROR_DEVICE_REMOVED".
That being said, the issue still remains.
Here is the updated dxdiag and apex crash info.
Thanks,
- W
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