EA Staff (Retired)The patch that includes the work around for the Intel CPU crashes went live at 10 AM Pacific time today. It is version 1.1.3.
I'd be very interested in learning whether this fixes the crashes for everybody, even without lowering CPU speed.
had a crash on every game played since the release of the patch, first was a freeze with no crash report, second the program closed itself after a match, third generated a crash report, 2 other reports enclosed taken from today, have re-installed countless times, re-installed windows as well as other work arounds. hopefully get fixed soon.
EA Staff (Retired)@Ruon-21, the first two crashes are from the previous patch.
The first crash is in our loading code; it is populating memory, but the OS says it doesn't have permission to write to that memory. I don't know why it would crash this one time and work every other time; I'll have to see if there are any further clues in the crash info.
The second crash from the prior patch is inside the Windows OS called from inside DX11 called from when Apex was freeing a texture that it no longer needed in memory. Unfortunately, I can't really figure out anything more from this crash since it happened so deep inside 3rd party code.
The last one is from 1.1.3, but it is in an unknown DLL. Basically, we asked Windows what the DLL name was, and it said "I don't know". I can tell that this is not a thread that Apex creates, because there are no entries in "R5apex" at the bottom between "KERNEL32" and "module@...". The "KERNEL32" line is when the OS creates the thread that crashed, and the "module@..." line is the entry point in whatever 3rd party DLL it was that crashed for you. Unfortunately, if Windows can't tell us the name of the DLL that crashed, we can't tell you how to avoid the crash.
@OrioStormthanks for the super fast reply man, kudos! ill post any more crash reports I get, have since repaired the game and not had a crash since, but its so unpredictable I'm sure more will occur
