EA Staff (Retired)Yes, I'd recommend checking for an updated graphics driver.
PLS HELP ME
crash:
{
ss5lsp: 00000000000016DC
EXCEPTION_ACCESS_VIOLATION(read): 0000000000000000
}
cpu: "Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz"
ram: 16 // GB
callstack:
{
KERNELBASE: 00000000000E9650
ntdll: 00000000000A88CF
ntdll: 0000000000091196
ntdll: 00000000000A4ECD
ntdll: 0000000000026058
ntdll: 00000000000A3DFE
ss5lsp: 00000000000016DC
WS2_32: 000000000000F1A1
R5Apex: 00000000003B0792
R5Apex: 00000000003B11C4
R5Apex: 00000000003B2BDF
R5Apex: 00000000003AFD15
KERNEL32: 0000000000013574
ntdll: 000000000006CB81
}
registers:
{
rax = 0x00007FF808BA16B0
rbx = 0x00000181A316E100
rcx = 3520 // 0x00000DC0
rdx = 0x000000043196A138
rsp = 0x0000000431969FF0
rbp = 0x000000043196A119
rsi = 0
rdi = 0
r8 = 1
r9 = 0x000000043196A124
r10 = 0x00007FF808BA16B0
r11 = 0x00000181B543CA70
r12 = 0
r13 = 623871 // 0x000984FF
r14 = 88
r15 = 0
rip = 0x00007FF808BA16DC
xmm0 = [ [1.0682318e-05, 1.0489932e-08, 1.3542448e-05, 4.1729558e+21], [0x37333835, 0x32343736, 0x3763345F, 0x63623765] ]
xmm1 = [ [4.1729558e+21, 8.4268981e-07, 6.6757474e-07, 3.5873241e-43], [0x63623765, 0x35623534, 0x35333363, 0x00000100] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm5 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm6 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1557879477
Just gonna come back to report I made a few days ago with some DLL taking down Apex with it. Ended up disabling Origin's overlay and the crashing I've experienced randomly during the boot-up video has gone away completely.
EA Staff (Retired)@HarlowAhimsa, your crash is in the DLL "ss5lsp". I saw one other user report that same crash, but I can't find it now.
This was called from WS2_32.dll, which is the Windows OS's "Windows Sockets 2" library, which is related to networking. So, this appears to be a crash inside your network adapter's driver. However, a web search for "ss5lsp.dll" doesn't help me discover anything useful.
Anyway, this appears to be a crash in your network adapter driver, so the first thing to do is to make sure that driver is up-to-date.
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