Apex Legends crash

Thanks for letting us know. I moved your post from the bug reports board over to technical issues. 

Took a quick glance at your DxDiag (thanks for including that) and noticed there was a new driver put out recently for your 1080 card. Please update to the latest driver and restart your PC before playing again. 

Nvidia Drivers: https://www.nvidia.com/Download/driverResults.aspx/142225/en-us

GeForce Experience: https://www.nvidia.com/en-us/geforce/geforce-experience/

PC Troubleshooting: https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers

Just a heads up though! The Apex Legends team just tweeted this out for PC players just in case you run into that next:

"Legends - we are aware of issue folks on PC are experiencing with the infinite load spinner on the main menu. We're on it and we'll keep you updated."

Apex Legends Twitter

Chiming in with the same error.

Product: Apex Legends
Platform: PC
Please specify your platform model: PC
AMD or Nvidia Model Number: RTX 2080 
Enter RAM memory size in GB: 32GB system, 8GB video
What is your gamertag/PSN ID/EA Account name? raithian25
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)?N/A
Where did the issue occur? In training
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Moments after picking up the Dummy's banner as part of the tutorial
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Crouching and sprinting in the tutorial area
Did your squad mates also experience the issue? N/A
How many matches had you played in a row before the issue occurred? None, first time playing
When did this happen? (dd.mm.yy hh:mm) 4.2.2019 20:12 EST
How often does the bug occur? 50%, was able to complete training the second try
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes to this error: Engine Error - 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.
What should be happening instead? No crash to error
Steps: How can we find the bug ourselves? Crouching and sprinting in the tutorial area

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Game crashes to this error: Engine Error - 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number RTX 2060
Enter RAM memory size in GB 16GB system, 6GB video
What is your gamertag/PSN ID/EA Account name? Pharahmedic
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Training
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Beginning tutorial area
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Walking towards an object I was supposed to press E on
Did your squad mates also experience the issue? No squad mates
How many matches had you played in a row before the issue occurred? None
When did this happen? (dd.mm.yy hh:mm) 5.2.2019 1:00am CET ish
How often does the bug occur? Out of 5 attempts, it happened 4 times
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes to this error: Engine Error - 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.
What should be happening instead? No crash to error
Steps: Literally just follow Training instructions.

Getting the same DXGI crashing issue all of the time, have had a few others as well (attached). Included my dxdiag, hope it helps - any ideas on if they're going to investigate the 0x887A0006 error?

I've tried reinstalling drivers, down clocking my GPU and CPU, resintalling the game onto new HDDs, repairing, turning all overlays off etc. Still getting it really consistently in training and in-game, in training it's pretty much always if I rush through and get to the second guy I need to talk to. In a normal game it's pretty much at any time.

One thing to note is that I played at launch for three/four hours without any issues, I only started getting the DXGI crashes (and the other attached two) after they said they fixed the issues with the lobbies (my friend was able to join after the fix and since then I can't play - this might be coincidental but may be something to look into.) Please help this game proper slaps.

2080Ti here, latest drivers. Get this error every match now. I played probably 7 games before I updated to the latest drivers today without issue, installed latest GeForce update and now I can't make it through a match without the game crashing!

I have a 2080 as well with this same issue. I resolved it by right clicking the game in Origin and selecting Repair. It ran for a bit it did seemed to do some repairing and downloading files. I have no had the issue since. Hope this works for others.

Same problem here. Happened twice now. 

ASUS Strix RTX 2080 -- Had already updated to latest driver (and restarted) before I installed the game. 

I am getting either a crash or a complete power cycle for my PC. Only this game though for some reason. Tested 9 other games with no power cycle.

i7-8700K
980ti 6GB

16 GB RAM

My name is Manuel and I am part of the NVIDIA Customer Care team.  I replied to another thread regarding this issue asking for more information.  If you could please help us by providing additional information so I can ask our software team to look into this.  Thank you.

https://answers.ea.com/t5/Technical-Issues/PC-0x887A0006-DXGI-ERROR-DEVICE-HUNG-amp-Instant-Crash-to/m-p/7421935#

Regards,

Manuel Guzman

NVIDIA Customer Care