Apex Legends crash
Apex legends would crash every time with error 0xc0000001d at 0x4012ab15
Forum Discussion
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1080
Enter RAM memory size in GB 16GB system, 8GB video
What is your gamertag/PSN ID/EA Account name? KyleID381
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Beginning tutorial area
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Crouching and sprinting in the tutorial area
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? none
When did this happen? (dd.mm.yy hh:mm) 4.2.2019 3:35
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes to this error: Engine Error - 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.
What should be happening instead? No crash to error
Steps: How can we find the bug ourselves? Crouching and sprinting in the tutorial area
Game crashes to this error: Engine Error - 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.
EA_Blueberry
Community Manager
Community ManagerThanks for letting us know. I moved your post from the bug reports board over to technical issues.
Took a quick glance at your DxDiag (thanks for including that) and noticed there was a new driver put out recently for your 1080 card. Please update to the latest driver and restart your PC before playing again.
Nvidia Drivers: https://www.nvidia.com/Download/driverResults.aspx/142225/en-us
GeForce Experience: https://www.nvidia.com/en-us/geforce/geforce-experience/
PC Troubleshooting: https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/#updatedrivers
Just a heads up though! The Apex Legends team just tweeted this out for PC players just in case you run into that next:
"Legends - we are aware of issue folks on PC are experiencing with the infinite load spinner on the main menu. We're on it and we'll keep you updated."
- I'm having the same issue, drivers have been updated and issue still occurs.
PC - RTX 2080 - 16GB ramYeah, me too.
8700k / 16G / RTX2080 / updated GPU driver.
Same issues for me unfortunately. Crashing almost every game. I have tried different drivers, repairing, reinstalling, changing video settings, Gsync off, removing all over clocks, unplugging all unnecessary hardware. So far have been unable to fix it. Current setup:
9900k
2080ti
32Gb 3200mhz ram
Win 10 pro
Latest drivers and windows updates
I just downloaded the newest driver and the first game i went into crashed again its almost every match now something is very wrong i have a 1080 also shouldnt have any issue running this
Having this same issue on 2080 ti as many seem to have here. Wanting to play the game but 5 times in the last hour makes it unplayable.
2080 Ti here, not overclocking it at all either.
- Had the same problem and tried reinstalling, repairing, etc.
Turns out like some speculated that ROLLING BACK my video card drivers worked. Played for 3 hours without an issue since.
RTX 2070 8gb
Rolled back from 418.81 to 417.71My name is Manuel Guzman and I am part of the NVIDIA Customer Care team. Unfortunately I was not able to reproduce this issue on my home system (GeForce RTX 2080). FWIW, I was running the game with max graphics settings. I will need more information so that I can file a bug and ask our software team look into this. Users seeing DXGI_ERROR_DEVICE_HUNG error while playing Apex Legends, please answer the following:
1) How long does it take for error to appear ( how many rounds of gameplay)?
2) Can you email me screenshots of your in game graphics settings used?
3) Either fill out the driverfeedback form below or send me the MSINFO32 file from your PC as described in the following FAQ:
NVIDIA Display Driver Feedback Form:
http://surveys.nvidia.com/index.jsp?pi=6e7ea6bb4a02641fa8f07694a40f8ac6
Microsoft System Information FAQ:
https://nvidia.custhelp.com/app/answers/detail/a_id/2507/
4) What monitor(s) are you running and what resolution are you playing the game at?
Please send me the information above to [edit: email address removed]. Thank you.
EDIT: Unfortunately the forums here deletes the email address. If you Tweet/DM me I can provide you with the email address or you can fill out the driver feedback and I will get back to you.
Also for more advanced users, if you have minidump or full kernel dump files that you can share, that would be very helpful as well.
Regards,
Manuel Guzman
driverfeedback_at_nvidia.com
- Getting the same error - the first time it happened when pressing too many keys at once and I was able to replicate by doing the same.
The 3rd time it happened I wasn't pressing any more than 3 keys at once. I then went through a period of expierencing this every game for 4 in a row.
Switch to controller and was able to play 5 games without crashing and then it happened on the 6th.
2080 Ti, i7-8700k, 16gb RAM, default graphics settings, full screen mode, running AW3418DW monitor and a second dual screen that just has Discord open.
Fix the game please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- your link to apex twitter doesnt work 😉
Doesn't help. I have 2 x 2080's and did the update as well I get 0x887A0005 and 0x887A0006 error every other game. Makes it not worth playing when you do so well and lose all your kills and stats. Here are some snapshots and DxDiag as well.
Same problem let us know if you get a response
Hi there
Really enjoying the game so far but it keeps crashing. I have updated my nvidia drivers and it still crashes.
Game crashes to this error: Engine Error - 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed
Hi there
Really enjoying the game so far but it keeps crashing. I have updated my nvidia drivers and it still crashes.
Game crashes to this error: Engine Error - 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.
I'm solve the problem by recoil nvidia gpu driver to 417.71
i7-7700k
rtx 2060
I was using 417.71 drivers but my game was crashing all the time. Upgraded to new 418.81 and still kept on crashing, everything from DXGI_ERROR to DX12 to memory issues.
I then changed my ingame setting Texture Streaming Budget from Max memory(8GB or more) to very high(6GB) and the crashes stopped.
I have a 1080Ti with system memory 16GB so I should be able to use 8GB
I also changed one or two of the settings as per this screenshot.
Could you please explain the error I've listed
Having these issues with RTX 2080. Rolling back drivers didn't work. Hard to troubleshoot because the frequency is random. Sometimes no crashes for hours. Sometimes every other game. For example I turned off G-sync the other night and it worked for 3-4 hours, but it eventually crashed again. The next day with G-sync still off, it crashed every 30 mins or so. Then after turning G-sync back on, it worked for 2 hours.
