Apex Legends crash
Apex legends would crash every time with error 0xc0000001d at 0x4012ab15
Forum Discussion
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1080
Enter RAM memory size in GB 16GB system, 8GB video
What is your gamertag/PSN ID/EA Account name? KyleID381
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Lifeline
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Beginning tutorial area
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Crouching and sprinting in the tutorial area
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? none
When did this happen? (dd.mm.yy hh:mm) 4.2.2019 3:35
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes to this error: Engine Error - 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.
What should be happening instead? No crash to error
Steps: How can we find the bug ourselves? Crouching and sprinting in the tutorial area
Game crashes to this error: Engine Error - 0x887A0006 - DXGI_ERROR_DEVICE_HUNG The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed.
Getting the same DXGI crashing issue all of the time, have had a few others as well (attached). Included my dxdiag, hope it helps - any ideas on if they're going to investigate the 0x887A0006 error?
I've tried reinstalling drivers, down clocking my GPU and CPU, resintalling the game onto new HDDs, repairing, turning all overlays off etc. Still getting it really consistently in training and in-game, in training it's pretty much always if I rush through and get to the second guy I need to talk to. In a normal game it's pretty much at any time.
One thing to note is that I played at launch for three/four hours without any issues, I only started getting the DXGI crashes (and the other attached two) after they said they fixed the issues with the lobbies (my friend was able to join after the fix and since then I can't play - this might be coincidental but may be something to look into.) Please help this game proper slaps.
Same issue, this error seems to happen when I get close to enemies.
RTX 2080, latest driver (418.81), full dxdiag attached
