Forum Discussion

halfone2's avatar
halfone2
New Novice
25 days ago

The email account is lost and needs to recover the EA account.

My Outlook account was deactivated without my knowledge, and I can't log in to that email again or register a new email with the same name. As a result, I cannot receive the verification code to log in to my EA account.I need to change the email of my EA account, or unlink it from my Steam account, otherwise my Steam account cannot be linked to other EA accounts.Moreover, I also have BF1, BF5, and Apex game skins in my EA game library; I can't bear to part with them.I can at least prove that the Steam account linked to this EA account belongs to me.

my ea account:[edit: email address removed]

my steam page:https://steamcommunity.com/id/niceruoxuan/

The account I am posting from now is a newly registered EA account, and I can see the original EA account from my Steam friends.

im a Chinese big fans of EA games and i hope that there are staff who can help me solve the problem.

[Superuser edit: removed screenshots containing personal information, (such as your name and email)]

7 Replies

  • Blsice_dada's avatar
    Blsice_dada
    Seasoned Newcomer
    25 days ago

    sry to disturb. but in contact ea, i submitted my case and there is only self-serve support, how can i really contact them?

     

  • CQAyu's avatar
    CQAyu
    Seasoned Newcomer
    25 days ago

    If you find a solution, please let me know, as I am facing the same issue.

    ZHONG GUO REN BU PIAN ZHONG GUO REN.

  • halfone2's avatar
    halfone2
    New Novice
    24 days ago

    I tried to submit the application, but EA sends an email and verification code to that account's email, and the key issue is that I cannot access that email.

  • halfone2's avatar
    halfone2
    New Novice
    24 days ago

    I am also trying to find EA's customer service, why doesn't EA have a customer service channel like the Steam platform?

  • halfone2's avatar
    halfone2
    New Novice
    24 days ago

    我是apex更新版本后就没法登录了,但主要问题是我现在outlook邮箱没了,间接导致ea账号也没了