Forum Discussion
Hey folks,
I merged a few threads together about these crashes. I'm currently working on gathering up some additional information.
If everyone could let me know which platform you're playing on (if you haven't already mentioned it) I would appreciate it.
Thanks!
/Kent
- EA_Kent5 years ago
Community Manager
Hey all.
Thanks for the details!For you Xbox folks can you try a couple things for me to see if it helps? First, try running through the basic connectivity troubleshooting steps over at the EA Help site to see if that helps at all. If you're still crashing or disconnecting after that check out the Xbox-specific steps as well. Let me know if that makes any difference at all.
If you're getting an "invalid account" error, try setting a new password on your EA Account, if possible. That can often help get past this particular error message. You can find more details on how to reset it over at the EA Help site. If you're still running into the same error message afterward please reach out to the EA Help team so they can take a look. Visit the EA Help website for more details on how to create a case with them. You can also speak with them via Twitter or Facebook as well if you prefer.
/Kent
- 5 years ago
How would I contact someone on Facebook they don't have a link to contact over there. No email shown,
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- EA_Blueberry7 years ago
Community Manager