Forum Discussion

6 years ago

Solved

Apex Legends crashes when starting

Hi, I have a new laptop and installed Apex Legends. When I opened it, it worked decently for 3 Minutes, then crashed (without an error). After that, everytime I try to start the game, it crashes (aga...

EA_Kent
6 years ago
Hey @Abeydou,

Thanks for sending the info!

Looking at the DxDiag you attached, I'm afraid your PC would meet the requirements to run Apex Legends. The main reason is that your laptop is running integrated graphics, where Apex Legends does require a dedicated GPU.

You can find more information on the system requirements over at the Apex Legends website.

/Kent

EA_Kent

Community Manager

6 years ago

Hey @Abeydou,

Would you mind posting a DxDiag when you have the chance so we can take a look? You can find more information on how to pull one up over at the EA Help website. Once you have the text file please attach it to this thread.

Thanks!

/Kent

Abeydou
6 years ago
Here it is!
DxDiag.txt88 KB
- EA_Kent
  Community Manager
  6 years ago
  Hey @Abeydou,
  
  Thanks for sending the info!
  
  Looking at the DxDiag you attached, I'm afraid your PC would meet the requirements to run Apex Legends. The main reason is that your laptop is running integrated graphics, where Apex Legends does require a dedicated GPU.
  
  You can find more information on the system requirements over at the Apex Legends website.
  
  /Kent