Hey @EA_Atic
I've cleared my console of local save files, but I'm not sure how to go about deleting online save files for Apex. Also, I tried getting a game in for prize tracker progress on Arenas and the game crashed at the start of the match. First time this has happened to me and I also got an Abandoned match early penalty. Not sure what's the cause at all.
DICE TeamIt would be the same place as local saves. @AlonsoChiquillo
How to from Xbox:
/Atic
Ok then yes I have done both. I cleared the save data and then tried a match of Arenas and it resulted in a crash, but this time in a game. Tuesday night I was able to get in 3 games of ranked, like an hour and a half of gameplay with no issues. Yet when I started just one match of Arenas without playing anything else on my console it still crashed.
Did you ever fix it? I'm experiencing the same thing
Hey @EA_Atic
I wasn't too confident on my console's performance so I had it cleaned by a professional. What I discovered was that it was indeed very dusty as the picture entails. But even after the full clean and brand new thermal paste, Apex continues to crash. I logged in and checked out my friends rank on the friends menu and my console crashed. It's definitely not my console. Let me know how to proceed please.
DICE TeamHey @EA_Atic
So first thing of the day without using the console at all beforehand, I try using the charm menu like you said and I was able to browse for a good 10 minutes. I was selecting a charm for my Hemlok but yes the game crash in the process. The console was and is still cool because I hadn't used it beforehand.
Thanks though I was glad this issue brought me to cleaning it 🤘.
Community Manager
