Forum Discussion

octopusteaparty's avatar
octopusteaparty
4 years ago

Apex Legends Crashing After Xbox Series X Upgrade

After doing the upgrade for apex on the Xbox Series X my game has been crashing numerous times, making the game essentially unplayable. It will sometimes crash on the title screen when I go to log in...
EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
4 years ago

It would be the same place as local saves. @AlonsoChiquillo 

How to from Xbox: 

  1. On Home, select My games & apps.
  2. Highlight the game, press the Menu button on your controller, then select Manage game & add-ons.
  3. Select the Saved data box, then choose the item you want to delete.

/Atic 

AlonsoChiquillo's avatar
AlonsoChiquillo
4 years ago

Hey @EA_Atic 

I wasn't too confident on my console's performance so I had it cleaned by a professional. What I discovered was that it was indeed very dusty as the picture entails. But even after the full clean and brand new thermal paste, Apex continues to crash. I logged in and checked out my friends rank on the friends menu and my console crashed. It's definitely not my console. Let me know how to proceed please.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago
    Thanks for all the details! A question, if you got charms menu in game does, the game crashes? @AlonsoChiquillo

    Nice, getting that Xbox cleaned!

    /Atic
    • AlonsoChiquillo's avatar
      AlonsoChiquillo
      4 years ago

      Hey @EA_Atic 

      So first thing of the day without using the console at all beforehand, I try using the charm menu like you said and I was able to browse for a good 10 minutes. I was selecting a charm for my Hemlok but yes the game crash in the process. The console was and is still cool because I hadn't used it beforehand. 

      Thanks though I was glad this issue brought me to cleaning it 🤘.

      • EA_Atic's avatar
        EA_Atic
        Icon for DICE Team rankDICE Team
        4 years ago
        @AlonsoChiquillo Thanks!

        For the sake of asking did you try to reinstall the game?

        /Atic
    • Kingkroat's avatar
      Kingkroat
      4 years ago

      so is there anything we can do?

      • Kingkroat's avatar
        Kingkroat
        4 years ago

        Yo srsly wtf. New Season is out and i still have the same Problem. Is see you literally just dont care.

    • Mani614's avatar
      Mani614
      4 years ago
      @EA_Atic Hey , any updates about the issue in this thread ?

      I just wanna enjoy apex again . Crashing in intense fights , crashing when I try to reload back into apex, crashing sooo hard the series x just forgets what year it is and restarts . Crashing back to back games to where its not even fun for my friends on normal Xbox ones, and my personal favorite …playing ranked and crashing just to load back in to be frozen in place > force quit apex > load back in > frozen in place .. repeat 3x . Help 😭
      • rockafella05's avatar
        rockafella05
        4 years ago

        Yep same for me it's unplayable and has been for the last few weeks.. constant hard crashes and or freezes ....I keep trying and yes I have tried everything possible,uninstall/reinstall...reset caches,saved data...reset console. I can play on my PS5 and Nintendo switch on same network without issue...please fix this series x issue!

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,929 PostsLatest Activity: 11 minutes ago