@EA_Kent After running some more tests, it turns out my RAM was faulty. I purchased new RAM yesterday and I have experienced zero crashes since. Thank you for your time and help.
DICE TeamHey, @LobaXAndrade can you try to do a clean boot to see if there any programs messing with APEX and turn off any overlay programs for example Discord or Nvidia experience.
Can you add a Dxdiag so we can see what hardware and drivers you have?
Let me know if this works or not for you. 🙂
/Atic
Hello @EA_Atic , I have to go to work again soon and will not be back until late tonight. However, I am off on Friday and will try these steps then. I would very much appreciate if you would check back then.
Thank you.
Here is the Dxdiag, @EA_Atic . I will try the clean boot tonight. Thank you.
Hello @EA_Atic I have done the clean boot for my computer. After the clean boot I load up Apex Legends and was able to play for two hours with no crashes. I then go about the troubleshooting of activating different "Services" in the MSconfig. I choose to activate the following- Worth noting I also enabled all the Intel(R) services as it was recommended to do so, as they were not likely causing anything to crash.
ASUS Com Service
Easy Anti-Cheat
Rock-Star Game Library Service
Steam Client Service
Razor Synapse Service
I play for about an hour, and then I get no error crash, try to reload Apex, it crashes with this error message (ApexError13-attached)
I then go back into MSConfig and disable all the services except Steam Client Service and Easy Anti-Cheat, and restart my PC.
I load Apex Legends back with only Steam open (No Discord, Spotify, Chrome) and it crashes shortly after I land in a game with this error message (ApexError14-attached)
This is not the first time Easy Anti-Cheat has been the cause of the crash, actually the first of the crashes were due to Easy Anti-Cheat. Easy Anti-Cheat appears three other times in my screencaps of crash error messages.
Could Easy Anti-Cheat be the root issue here? I would love to hear your opinion and advice on what to do next.
Thank you.
Community ManagerHey @LobaXAndrade,
Thanks for following up!
Have you tried repairing or reinstalling Easy Anti-Cheat to see if that helps? That might do the trick if there's a problem with EAC. You can find more details on how to repair or reinstall it over at the Easy Anti-Cheat website.
Let us know if you're still running into the same error messages afterward. Thanks!
/Kent
Hello, @EA_Kent , I have reinstall EAC, and am currently in the process of playing to see if Apex Legends crashes. It is a long process as sometimes the crashes only happen after an hour or two. Fingers crossed it is fixed.
