Forum Discussion

5 years ago

Solved

Apex Legends Crashing Eleven Different Error Messages

Hey all, hoping anyone can help me with Apex crashing and multiple errors. Will try to make it to the point. I can post all the different errors if anyone can thinks it will help. But, I THINK I mig...

LobaXAndrade
5 years ago
@EA_Kent After running some more tests, it turns out my RAM was faulty. I purchased new RAM yesterday and I have experienced zero crashes since. Thank you for your time and help.

LobaXAndrade

5 years ago

Hello @EA_Atic I have done the clean boot for my computer. After the clean boot I load up Apex Legends and was able to play for two hours with no crashes. I then go about the troubleshooting of activating different "Services" in the MSconfig. I choose to activate the following- Worth noting I also enabled all the Intel(R) services as it was recommended to do so, as they were not likely causing anything to crash.

ASUS Com Service

Easy Anti-Cheat

Rock-Star Game Library Service

Steam Client Service

Razor Synapse Service

I play for about an hour, and then I get no error crash, try to reload Apex, it crashes with this error message (ApexError13-attached)

I then go back into MSConfig and disable all the services except Steam Client Service and Easy Anti-Cheat, and restart my PC.

I load Apex Legends back with only Steam open (No Discord, Spotify, Chrome) and it crashes shortly after I land in a game with this error message (ApexError14-attached)

This is not the first time Easy Anti-Cheat has been the cause of the crash, actually the first of the crashes were due to Easy Anti-Cheat. Easy Anti-Cheat appears three other times in my screencaps of crash error messages.

Could Easy Anti-Cheat be the root issue here? I would love to hear your opinion and advice on what to do next.

Thank you.

EA_Kent

Community Manager

5 years ago

Hey @LobaXAndrade,

Thanks for following up!

Have you tried repairing or reinstalling Easy Anti-Cheat to see if that helps? That might do the trick if there's a problem with EAC. You can find more details on how to repair or reinstall it over at the Easy Anti-Cheat website.

Let us know if you're still running into the same error messages afterward. Thanks!

/Kent

LobaXAndrade
5 years ago
Hello, @EA_Kent , I have reinstall EAC, and am currently in the process of playing to see if Apex Legends crashes. It is a long process as sometimes the crashes only happen after an hour or two. Fingers crossed it is fixed.
LobaXAndrade
5 years ago
@EA_Kent I was able to play for two and a half hours with no crashes. I am now going to reenable the disable services from the clean boot. If all goes well, I will "accept as solution" this posts. Thanks so much for the help and advice @EA_Kent and @EA_Atic .
LobaXAndrade
5 years ago
@EA_Kent @EA_Atic Unfortunately, the crashes are still there. After only twenty minutes of play Apex Legends has crashed three time. However, there was no error message for any of them. I'll start going through the clean boot process when I can.
- EA_Kent
  Community Manager
  5 years ago
  @LobaXAndrade
  
  Thanks for following up!
  
  How did it go, if you had the chance to give it a shot? Still seeing any crashes?
  
  /Kent
  - LobaXAndrade
    5 years ago
    @EA_Kent After running some more tests, it turns out my RAM was faulty. I purchased new RAM yesterday and I have experienced zero crashes since. Thank you for your time and help.