Forum Discussion

4 years ago

Solved

[Apex Legends] display problem

Those things appeared after I have updated the latest version of Apex Legend. Sometimes I can't see half of the screen. How can I fix this? I have tried reinstall the game. Thank you.

EA_Kent
4 years ago
@wuwudog

It's possible this could be a hardware issue. It might be best to reach out to the manufacturer of your video card and see if they have any insight on what might be happening.

EA_Kent

Community Manager

4 years ago

Hey @wuwudog,

Have you been watching your GPU temperatures while Apex Legends is running? If it's getting too hot that can cause graphical issues like this as well.

wuwudog

4 years ago

Yes. It is normal.

This problem only appears when I play APEX.

I tried to reinstall the game and display driver several times, but the problem is still here.

Zeelmaekers
Hero+
4 years ago
Hey @wuwudog

Can you maybe Clean uninstall your GPU Drivers and use an older GPU driver ?
If you are not familiar with DDU, I recommend checking out this guide.
- wuwudog
  4 years ago
  thank you.
  I just tried but it didn't work.☹️
  Here are my computer's specifications:
  AMD Ryzen 3600
  AMD Radeon RX 5600 XT
  B450M AORUS ELITE
  ADATA XPG GAMMIX D10 DDR4 3200Mhz 16GB
  I'm not sure if these will help.
  Should I reset my computer? Reinstall the windows?
  - EA_Kent
    Community Manager
    4 years ago
    @wuwudog
    
    Would you mind posting a DxDiag when you have the chance? You can find more details on how to grab one at the EA Help website.
    
    Once you have the text file please attach it to this thread. Thanks!