Forum Discussion

2 years ago

Solved

Apex Legends game does not open on Xbox X

Apex Legends game does not open on Xbox X console after its last update. I deleted the game and reinstalled it, but the problem was not solved. After the videos on the start screen, it remains on a black screen and the game closes.

EA_Pulsar
2 years ago
Hey there,

While we are actively investigating this issue, changing your console's language settings might be a temporary solution until we fix it completely.

You can follow the link below for more details and to stay updated about the progress on this matter.

https://trello.com/c/TFHNo9re/432-xbox-game-crashing-due-to-console-language-being-unsupported

3 Replies

applebuu
2 years ago
@Kenteberz Same as me but Im on the Classic xbox one
EA_Pulsar
Community Manager
2 years ago
Hey there,

While we are actively investigating this issue, changing your console's language settings might be a temporary solution until we fix it completely.

You can follow the link below for more details and to stay updated about the progress on this matter.

https://trello.com/c/TFHNo9re/432-xbox-game-crashing-due-to-console-language-being-unsupported
Carnivol
2 years ago
I'm somewhat puzzled by the fact that we're one week into the new season and this hasn't been hot fixed yet. It appears to be rooted in the exact same issue that existed at some point in the past, when one of the title updates pushed suddenly lead to the exact same languages regions defaulting to German language setting instead of English in-game. (Which was how I rather quickly managed to circumvent it and share it on Twitter).
I get that full compliance testing might be too much to ask for minor title updates and hotfixes, but for a full season update? Are the affected territories/users even compensated for this somehow?